Localização -
Muito bom.A estação oposta Niigata, saída Da Praça Bandai.Há um Lawson oposto (lado Da estação), e um Eleven perto do hotel.Localizado de UMA Rua inteira de comida.Don Quijote está a 7 minutos a pé.
Quarto.
Grande, limpo, confortável.As camas e as cobertores eram muito confortáveis.A iluminação era um pouco rígida e estranha, MAS não era UMA Grande parte.A manutenção de casas é um Grande trabalho.
Serviço de Front Desk -
As coxas no fim-de-semana são muito longas.O check-in levou 15 a 20 minutos no sábado.O Pessoal Fez o SEU Melhor para acelerar o processo, fazendo com que OS convidados preencham as cartas de informação enquanto esperam.
Os funcionários não interagem ou sorrirem muito. Eles não podem falar inglês, então você Precisa traduzir o Google. Eles tinham um Pessoal estrangeiro no trabalho (que eu suponho que posso falar inglês, Como SUA colega, depois de tanto tempo para entender, se voltou a perguntar antes de ELA ajudá-la). Se não, ela estava lá em silêncio, sem oferecer qualquer ajuda, embora ela imediatamente soubesse o que pedimos.
Amenidades -
Eles não fornecem a lã padrão de algodão e as botas, eles têm que comprar a um custo adicional.
Há sacos de chá verde e café para você Tomar no lobby, assim como acessórios para orelhas.
Conexão Wi-Fi -
Conexão forte, MAS um pouco esporádico Como conexão cairá aleatório.
Nossos/Lounge -
Muito pequeno, Muito cheio.Enquanto EU estava lá, apenas três ou quatro secadores de cabelo, todos eles foram usados por convidados que o agarram há mais de uma hora, enquanto eles aplicavam máscaras faciais, etc., então a maioria Das pessoas deixava o cabelo molhado. Os fins-de-semana são certamente muito mais cheios, por isso, evite OS fins-de-semana se puder.
Há também UMA área de Sala com três cadeiras de massagem, livros, máquina de venda e UMA Grande área de estar no Mesmo piso.
Total -
Grande e divertido estadia.Se estivermos EM Niigata, estaremos de novo.
Everything about the service was top-notch.
The food was all delicious, and there was plenty of it to fill you up, with kaiseki cuisine even including sake, and the option to choose one dish from the menu.
After 10 PM, they offer a late-night snack called 'yonaki soba' (night-time ramen). It's quantity-limited, so when I went a little before 10 PM, many people were already waiting. The dining area has limited seating, but takeaway was an option, so I ate it in my room.
From ice cream after a bath to Yakult in the morning, I was never hungry and felt full the entire time I was at the inn. It was wonderful.
The breakfast was also voluminous, and you could have unlimited rice.
There's also a private bath. While it doesn't have a showerhead, it's a perfect space to spend time with a loved one. It was available when I went in the evening.
Overall, I was surprised by how few Japanese guests there were; most seemed to be Chinese or other Asian guests.
I'd like to stay here again when I go skiing.
We recently stayed at Hotel Okura in Niigata and had a wonderful experience. The hotel is beautifully situated overlooking the Shinano River, providing stunning views, especially during sunset. The location is very convenient, with easy access to the JR Niigata Train Station and Niigata Airport, making it a great base for exploring the area.
The rooms were clean, spacious, and well-equipped with all the necessary amenities. We particularly enjoyed the variety of dining options available at the hotel, including a French restaurant and a Japanese restaurant.
The staff were friendly and helpful, ensuring that our stay was comfortable and enjoyable. We appreciated their attentiveness and willingness to assist with any requests we had.
Overall, Hotel Okura Niigata offers a perfect blend of comfort, convenience, and excellent service. We highly recommend it to anyone visiting Niigata.
We had an amazing time at NASPA New Otani — this hotel is a fantastic choice if you’re visiting Yuzawa, especially for a winter getaway! The staff were incredibly warm, welcoming, and attentive throughout our stay, making us feel right at home from check-in to check-out.
Our room was spacious, clean, and comfortable — perfect for relaxing after a day of skiing. The location is ideal for winter sports lovers with ski-in/ski-out access to the slopes and easy shuttle service to Echigo-Yuzawa Station, which made getting around a breeze even in snowy weather.
The onsen and bathing facilities were relaxing and just what we needed after spending time outdoors. The buffet breakfast and dinner had plenty of variety and were really enjoyable, with something for everyone.
While the hotel is set a little away from town, the free shuttle made it convenient to explore the area if we wanted. Overall, it felt like a perfect blend of comfort, convenience, and superb service — highly recommended!
The view from the room was an obvious highlight. It’s also got great service, and is very clean, as you would expect from any hotel in Japan. It is a little bit of a walk from the city centre, but there’s regular busses between Niigata station and Toki Messe, so it’s still more convenient than you might expect from looking at the map. Definitely worthwhile!
The hotel is close to the train station, but need to walk uphill. Although we clearly booked 2 adults 2 kids in Trip.com but the hotel still charged the extra costs for 2 kids (2 years old) for additional 4400 Yen, pay cash at the checkin counter. The room was ready at 3PM and got the room on 3rd floor with mountain view at the back of hotel. The room was spacious, nice and clean. Staff came for turning down the bed futon in the evening. The breakfast was so amazing and plenty of choices. Overall, we had a good stay.
The Art Hotel Niigata Station's location is very ideal. It has a sheltered link way to the Train Station. There are also many shops around the area.
The staff were friendly and helpful. The room was clean and big. Definitely worth revisiting.
O pequeno-almoço é bom.Muitas bebidas diferentes, Como laranjas, café/tea e leite.O serviço do senhor manejo de hóspedes internacionais é bem-vinda, útil e amigável. No entanto, encontrei o Pessoal no check-in EM contadores muito estreitos que não sorriram e são geralmente desagradáveis .
Hotel sits right next to Ichigo Yuzawa, super convenience to commute. Facilities are good. Ski rental is right in the hotel with a private transfer to ski resort.
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9,0/10
Great
GGuest UserThe hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.
GGuest UserThe breakfast buffet was disappointing. I requested a time slot from 8:30 and entered the restaurant on time. However, some of the menu items that should have been there were not replenished, and when I asked the staff to replenish them, they refused, saying that the last order time had passed. Is there even a last order at a buffet in the first place? I was very disappointed and still can't accept it.
LLing YeowThis is one of the best hotels we've stayed in, we enjoyed all the little details - free flow of coffee and tea with snacks throughout the day, complimentary light pastries for breakfast and happy hour with free plum wine and sake. The onsen, both public and private, is so cosy and relaxing. And the overall design of the hotel, utilizing the previous farmhouse as the foundation, created a quaint yet calm space. Yes it's a little pricey stay but we would def come back again if we're heading to Minamiuonama.
DDavid2359It is very close to JR Niigata station. The staff handled check-in with hospitality. The facilities were maintained well with neatness and cleanliness. Although I booked the smallest room, the room still has enough space for opening the luggage fully.
AAKLTGreat value for money, very satisfied overall.
1) Convenience store nearby
2) Ski rental shop nearby
3) Acceptable walking distance to the Shinkansen station
4) Daily room cleaning service
5) The owner is very kind and friendly
6) Laundry room and drying facilities for clothes and ski gear available
7) Would be even more perfect for ski enthusiasts if they had a car
KKibiwottOne of the loveliest ryokans we've ever stayed at in Japan, wish we stayed for longer. Every part of the hotel is so beautiful and serves as a lovely photo backdrop.
There is a lounge with coffee/tea in the mornings and alcohol and snacks in the evening. There is also a playroom (suitable for infants to 6years old).
Service is top notch, everyone is so helpful and friendly. Extremely easy to communicate with them as the staff can speak English well. They gave us a map and told us where we could go for food or to the ski resorts and gave a lot of local advice.
They provide all the amenities you need. They even have rain boots that you can borrow and wear in case your shoes are not waterproof. It snowed heavily while we were there and the staff are super attentive - they asked where we were headed to and suggested for comfort, that we wear the hotel's rain boots as they knew my partner's shoe wasn't waterproof/suitable to walk through the snow.
Rooms are very clean, big and comfortable (only that the futons are a little thin).
The onsens are rather small, but the outdoor onsen is so beautiful.
They provide a shuttle service to the train station (upon request) , although it is a relatively short walk - 5mins - and easy to walk if there is no snow. 7 eleven right next to the train station and New Days inside the train station.
We loved every single thing about this charming lovely hotel and we will definitely be back if we are in Echigo Yuzawa.
LLieu Munn LoongMy wife and I have had a 3-night stay at this Toyoko Inn Joetsu Myok Eli Nishi Gucci Room #1306 from 13 to 16 October 2025.
The Hotel is just a 1-minute walk away from the Joetsumyoko Station. Similar to other Toyoko Inns, the modest reception is on the First Floor and it has limited parking lots on besides the Hotel, and also a bigger open car park about a 2-minute walk away. So we are grateful and thankful that we were given a lot for just ¥300 per day for 3 days at the open car park very nearby. The Hotel staff are polite and helpful, and are not quite able to communicate in simple English.
As the Hotel is located quite away from the city centre of this very small city, so there is no shopping centre nearby except a few eateries are near the Station and within comfortable walking distance.
The hotel room is the standard typical type whereby it is small but very clean. The bed and pillows are comfortable for our liking, and the small bathroom - again the typical Japanese type - is clean and its has strong water pressure for a comfortable shower.
Like all Toyoko Inns, the Hotel provides daily breakfast of simple home cook styles; varieties are limited, but it is very comforting that gives a nice start for the day. Also, it offers free coffee and tea via machines 24 hours daily.
At SGD S$97 per night with breakfast, we find it value for money and we will choose to stay here if we travel to Joetsu or Myoko again.
GGuest UserI can't give this a good review!
I've stayed at so many ryokans with dinner and breakfast included, but this Futaba really left a lot to be desired! First off, the guy at the front desk checking us in was so quiet, he didn't even give us the most basic information like which floor the hot springs were on; he just handed us an all-English hotel guide. Second, this is the only onsen hotel I've ever stayed in where the bathroom smelled, and even the carpet in the entryway by the toilet had a urine smell... Then, the hot spring was just a regular public bath, and there wasn't even an ice pop after soaking. Finally, when we left, the staff didn't help us bring our luggage from the lobby to the shuttle bus. I had to drag it to the bus myself, and then the staff finally came out to open the door and help us load it in. (We were the only family on the bus at the time) It's just a really hard experience to rate...
IIYAClean and comfortable, very suitable for family travel, parking is also convenient. In short, it is highly recommended for parents and children. If you drive in Xinyi, choose this one, the service is great!
GGuest UserEverything about the service was top-notch.
The food was all delicious, and there was plenty of it to fill you up, with kaiseki cuisine even including sake, and the option to choose one dish from the menu.
After 10 PM, they offer a late-night snack called 'yonaki soba' (night-time ramen). It's quantity-limited, so when I went a little before 10 PM, many people were already waiting. The dining area has limited seating, but takeaway was an option, so I ate it in my room.
From ice cream after a bath to Yakult in the morning, I was never hungry and felt full the entire time I was at the inn. It was wonderful.
The breakfast was also voluminous, and you could have unlimited rice.
There's also a private bath. While it doesn't have a showerhead, it's a perfect space to spend time with a loved one. It was available when I went in the evening.
Overall, I was surprised by how few Japanese guests there were; most seemed to be Chinese or other Asian guests.
I'd like to stay here again when I go skiing.
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