The outside of the hotel needs sprucing up, the inside is tired too, but our room was huge. A slight sea view too. The staff were all lovely, breakfast was great too. The location was a pleasant walk away from the Princess Theatre. Plenty of places to eat along the way too.
We booked a 1 night stay for New Years Eve and were very happy with everything.
The room with a view was lovely . Warm & with tea coffee facilities & a comfy bed.
The staff were all very friendly & accommodating and breakfast was plentiful in a lovely dining area with fab views.
My only small grumbles would be that the furniture in the room needs an upgrade and there was a £10 charge for the car park .
This hotel is very clean and all the woman receptionist very polite and helpful. Very happy with the service from them. The 2 man night staff were not helpful. I didn’t understand why I can’t order drink for our room and pay end of the stay. We even received letter in the morning that was outside the room not in envelope which everyone can read I didn’t like at all , reason been dater protection with don’t forget to pay for our order which we did straight away and had my full name on it.We stayed for 3 night so what was such a problem for those 2 night shift man. Otherwise all our stay was perfect. Thank u
Although the standard twin bed room we occupied is quite small, it is well decorated, has modern furniture and is spotlessly clean. There is a recent shower unit, a TV, a fan, and tea and coffee making facilities. There are twin electrical sockets and 4 USB outlets adjacent to each bed. While the window looks along the coast rather than directly out to sea, the view is very pleasant. The English breakfast was good, and the manager, Adam, very helpful. There is parking on a hard-standing at the side of the hotel. The sea and pier are close by, and the main shopping area is walkable. Overall we enjoyed our stay a lot. Two constructive suggestions are (1) a shelf in the bathroom for toiletries which won't stand on top of the curved sink, and (2) provision of a toilet brush.
This was truly one of the most unforgettable birthday experiences I’ve ever had! From the moment we arrived, the hospitality was beyond anything I expected. The staff went out of their way to make the day feel extra special, and I was genuinely moved by their kindness. The room was stunning, the vibe was just right, and every facility added to the comfort of our stay. A big thank you to the lovely lady at reception, her warm welcome and constant support throughout made all the difference. It was a birthday I’ll always remember!
Grande localização apenas a um curto passeio Da Pedra e 10-15 min de carro de Babbacombe.Quartos limpos, cozy com champô, condicionador e gel de chuveiro.Fantásticos, frescos e deliciosos pequenos-almoços. Obrigado Jonathan & Sade por esta estadia tão agradável!
GGuest UserWe stayed here for the night, room was lovely and clean nice and modern. For what we paid was well worth it. We paid extra for breakfast was a great choice for everyone. This was our second stay here and would stay again close to train station and city centre.
AAlbert YLDinner and B’fast is good in term of quality and staff friendliness but few unpleasant experiences during the stay happened
1. Rooms nearby possible is family with few rooms together as whole night is keep the door banging noise in and out
2. The bath room door cannot close properly maybe the door hinges is a bit loosing
3. Smoke detector activated at around 11:00 for around 1 min, and I found that it is a testing but no one informed in advance upon check in or guest letter in room until I approached to the housekeeper and clarified
4. Started in the morning around 10am, housekeeping staff start cleaning the rooms nearby but the door keep banging banging more than 20 times, it is really annoying
5. Cleanliness, few hair found in the washroom basin and one piece on the duvet cover
In conclusion, hotel location is good, staff friendly but the hardware and fire alarm is really made my stay unpleasant
GGuest User29/04/2025. We have been to the cliffden hotel three times and had a club room on the first floor they were nice large rooms but this time we were on the second floor our room was very small and claustrophobic nothing like the photos in the booking . We asked for a different room and the man at reception said see me tomorrow morning and if there's a larger room you can have it. Later on in the day my partner went to reception to book a table for an evening meal for us. While she was booking the table the lady at the reception said there were no other rooms you can have. The barman was very polite nice to chat to. We only had one meal in the evening cod and chips could not find much cod it was all batter. Other meal gammon and chips gammon would be good to repair your soles on your shoes. Go to the local chip shop absolutely beautiful. We used the indoor swimming pool which was nice and clean. The gardens are lovely, and the beer is very expensive. Go to the jolly sailor pub with drinks at good prices. Reception is not very helpful. I can't understand why the hotel puts people with dogs on the second floor because when the dog wants to go to the toilet by the time you get down to the entrance the dog has already peed on the carpets. Luckily our dog can hold her pee and she is small enough to carry.I have followed other people with their dogs and seen it. Overall we were very disappointed with our stay this time.
GGuest UserThe hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
GGuest UserOnly stoped the night great customer service from the staff the hotel is nice and clean and the room had shower and bath and the double bed was really comfy tea and coffee facilities in the room excellent stay
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
MMarkl TStayed here before but first time since OYO took it over from Mercure. Very central and well equipped hotel. Very dog friendly and very welcoming staff. Only complaint is the limited parking which costs £12.50 Per day if you can get a slot. Rooms are spacious and very clean. Definitely stay here again when in the City.
GGuest UserLovely friendly place next to the river. Plenty of parking facilities just over the bridge which is approx five minute walk.
The room itself is spacious enough although for some may be a little dated. Bed is comfortable with a lovely duvet and pillows. Only downside was the curtains which are not blackout so do let in too much light for me but heyho I still had a reasonable night sleep
To get to the room we stayed in, we had to walk up a spiral staircase which for some people, this could be a struggle as the steps have been assembled quite tightly due to space so make the steps on the small side, there is obviously a handrail so coming down side ways helps.
Breakfast was continental consisting of fruit, cereal, yoghurt ( which was exceptionally tasty) toast etc. An English breakfast was offered at an additional cost but we preferred this option.
All in all a lovely place to stay with friendly welcoming hosts who were on hand to offer advise and assistance should you need it.
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