This hotel is very clean and all the woman receptionist very polite and helpful. Very happy with the service from them. The 2 man night staff were not helpful. I didn’t understand why I can’t order drink for our room and pay end of the stay. We even received letter in the morning that was outside the room not in envelope which everyone can read I didn’t like at all , reason been dater protection with don’t forget to pay for our order which we did straight away and had my full name on it.We stayed for 3 night so what was such a problem for those 2 night shift man. Otherwise all our stay was perfect. Thank u
Although the standard twin bed room we occupied is quite small, it is well decorated, has modern furniture and is spotlessly clean. There is a recent shower unit, a TV, a fan, and tea and coffee making facilities. There are twin electrical sockets and 4 USB outlets adjacent to each bed. While the window looks along the coast rather than directly out to sea, the view is very pleasant. The English breakfast was good, and the manager, Adam, very helpful. There is parking on a hard-standing at the side of the hotel. The sea and pier are close by, and the main shopping area is walkable. Overall we enjoyed our stay a lot. Two constructive suggestions are (1) a shelf in the bathroom for toiletries which won't stand on top of the curved sink, and (2) provision of a toilet brush.
Check-in was easy. Room was clean and tidy.Check-out was easy. All staff were super friendly except for one elderly lady at reception desk who made me feel like I owed her something.
Would recommend this location
Great location for the south-west coast path. Room comfortable but the quality of the service, food and drink was outstanding. Breakfast menu and dinner in particular had a broad range of locally sourced foods that were cooked and prepared beyond our expectation. Wine and beer choices were equally as impressive. We've travelled quite a bit in North Devon and this is a gem of a place.
A very comfortable hotel, felt welcoming with their friendly staffs, an eco environment in every aspect and a lovely patio garden cafe with parasol and sofa. Great for family of 4, beds were comfy and the room was cool in summer with its clever eco cooling system. Location is great next to the M5 with easy access to Cornwall and Devon seasides.
The hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
Location is good if you want to go to the resort. We were using the hotel to attend a family funeral
Car parking can be difficult and we parked at a sister hotel 10 minutes walk away.
Room was too small and needs updating. Old tea bag left in kettle. Some black mould in bathroom.
The breakfast was good, although portion size was small.
Overall - good value but better hotels locally at small additional cost
The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
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8,9/10
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9,3/10
Great
I have to admit, I wish I had used Leonardo's Hotels in the past, when I had the option to. But now I can't help but feel the regret of not discovering their chains earlier enough. Anyway, that's by the by, but to say the hotel exceeded exceeded my expectations is an understatement. I mean, a part from the usual basic needs, the tea, the coffee, the milk for crying out loud, there were abundance of those. I was honestly extremely happy to see that given my stay was only for a day, that amount of supply was left to my disposal. I have stayed at branded chains who can't even get the basic right let alone go above and beyond. Other key touches, the selection of pillows left on the bed, unlike some places where you have to make do with a rough night sleep if the pillow available does not suit your need, I had no such issue with Leonardo. The pillows were there, scattered on top of the bed, I found one that was comfortable and slept with no complaints. This is extra brownie points territory, Leonardo! To conclude, will I stay at Leonardo again? Of course! At the time of booking, I only expected one thing: to stay for the night. But didn't expect the little touches to out exceed what I originally intended stay here for. Wish I could stay for longer, thanks Leonardo Hotel, Plymouth!
Had a lovely stay at the Indigo Hotel , nice clean and modern room with a lovely big bed and nice shower , we also had a complimentary mini bar with free soft drinks , great location right in the heart of Exeter ,which was great for eating out and going to a few bars , the staff we found very friendly and welcoming and I would definitely recommend staying here if you are looking for a hotel in Exeter 👍
Absolutely lovely as usual. Please tell trip.com that check in at the Cliffden hotel is not 11am to 06am Check in is 4pm and your website is misleading people. This is very naughty from Trip
GGuest UserThe hotel itself was nice; can’t fault it. Our room however, had a weird, stale smell and was off-putting, with no way to ventilate the room by opening the windows, as you cannot open them - A/C is not a natural ventilation.
Bed was comfortable, slept perfectly fine, just not nice waking up with the smell, as mentioned before.
Breakfast was good, although I’ve had better.
The hotel is in a good location for a city centre stay. The staff were very friendly and helpful. Reception excellent. Bar staff excellent, restaurant staff excellent. The room was very clean and well laid out. Tea and coffee making in the room. Bed was very comfortable. The room was cleaned during our visit, bed made, cups replaced, etc. We were on the 5th floor and the lift was always available, although it was quiet. We ate at the hotel on the first night and the food was very tasty with quite a good selection, as well as a good selection of drinks at the bar. We were advised of a special offer if we joined the Leonardo Advantage Club of 15% off drinks and food, when paying off a tab which really helped. We booked a breakfast for the first morning. Breakfast is buffet style with all sorts of juices, coffee, cereals, yoghurts, etc. It was a very good selection for this size of hote. Breakfast was served between 7:00am and 11:00 am and our only criticism was that when we got to breakfast at 10:00am, some of the hot buffet items were warm going on cold. We were told that this was a problem with the hotplates but we felt that the hot food should have been checked more thoroughly. To the hotels credit, we were compensated for the breakfast problem. All in all we had a great 2 night stay and would stay at this hotel again.
Loved our stay. Staff couldn’t have been friendlier- nothing was a bother. Beautiful room with balcony. Peaceful. Great food. Loved the free shuttle bus to the town centre - very handy. Wish we’d been staying longer.
MMarkl TStayed here before but first time since OYO took it over from Mercure. Very central and well equipped hotel. Very dog friendly and very welcoming staff. Only complaint is the limited parking which costs £12.50 Per day if you can get a slot. Rooms are spacious and very clean. Definitely stay here again when in the City.
GGuest UserLovely friendly place next to the river. Plenty of parking facilities just over the bridge which is approx five minute walk. The room itself is spacious enough although for some may be a little dated. Bed is comfortable with a lovely duvet and pillows. Only downside was the curtains which are not blackout so do let in too much light for me but heyho I still had a reasonable night sleep To get to the room we stayed in, we had to walk up a spiral staircase which for some people, this could be a struggle as the steps have been assembled quite tightly due to space so make the steps on the small side, there is obviously a handrail so coming down side ways helps. Breakfast was continental consisting of fruit, cereal, yoghurt ( which was exceptionally tasty) toast etc. An English breakfast was offered at an additional cost but we preferred this option. All in all a lovely place to stay with friendly welcoming hosts who were on hand to offer advise and assistance should you need it.
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