Melhores hotéis 5 estrelas em Zhuhai

First time at hotel and this place service are outstanding especially the concierge services, the guys were truly amazing and very helpful, one of the best. Room was good, had the view of the shopping areas, seeing people moving about. I do daily exercise and went to gym room, it was neat with good exercise machines but I was disappointed at the cleanliness which must say is quite poor and bad for this standard of hotel. I know the swimming pool is out of used but gym was allowed and there was no one at the receptionists area and there was 4 treadmills but one was broken, have no idea if the management is aware of it. Then in one of the treadmills there are holders for bottles and someone must have finished their breakfast or what and after having fruit they things the fruit waste inside the water holder and the used towels was everywhere on the bench and table. Clearly no one was cleaning it. I stayed for 2 days and 2nd day went guessed what the fruit waste was still in the treadmills holder and it was rotten away so it is true to my understanding no one is cleaning even though there is a cleaning lady, LOL it must be just there for display and no action. Plus the water machine can be used but no cups to use, i wondered if guests is supposed to use their hands for holding water. Then there is the towel, there are only a few small exercise towels outside the receptionist area and there was small swimming large towel i asked the cleaner if they had small ones, she days no, well am thinking why leave large towels when you only have gym room. Well apart from the gym I think it is a great hotel. Plus do clean the gym room.

The hotel is a well-received accommodation choice, boasting an excellent location near the Gongbei Port and Zhuhai Station, with convenient transportation. The hotel offers hospitable services, with particular praise for the reception staff. The rooms are clean, spacious, and well-equipped, including free Wi-Fi, air conditioning, and bathrooms. The breakfast provided by the restaurant has also received many positive reviews. Overall, the hotel is a high-quality accommodation option suitable for both business and leisure travelers.

3D2N short stay in this hotel with two kids. Reception staff is nice and helpful, patiently explaining the hotel facilities and the malls. Special thank to staff Aurora, she is nice and kind! Location is 30-45 mins from HZM point, depending on traffic flow. Room is clean and spacious. Swimming pools, indoor and outdoor, are best for kids and the staff are also nice. The mall is under the hotel and so many options of restaurants and playrooms/game facilities available for kids. Would definitely return !

I have compared several hotels in other apps, and the evaluation of this hotel is mixed. I may be a ”stubborn” and I have to find out. The concierge opened the door at the hotel entrance, checked in at the front desk, the guest service manager Clean handled the problem, and the service of the room staff was very satisfactory. The hotel's decoration layout, facilities and equipment, and the quality and variety of breakfast are all very good. It was an unexpected experience for me!

Super hotel ever !! location very good, convenience for shopping and near to border to across to Macau ! we are only one day in Zhuhai as though that Zhuhai have nothing much to do. But we are wrong !! definitely will be back and stay here again ! Room supper clean, staff all are friendly. They have good service mind and help us on guided where to go, really appreciated ! Room very big and comfortable. my friend was run to shopping her luggage and back late then we requested to check out late ... so hotel allowed us to check out 2.oo pm !! Appreciated and thank you so much !! We will be back for sure !

A peaceful place to stay. The staff are friendly and wish to help. My wife and I have late arrived to check-in at about 2:00am, but Rita who is the receptionist still very nice to offer a free upgrade room and extend our check-out time to the 6:00pm next day. These made us appreciated and have more time to enjoy the staying. The room is big and everything is clean in the room, the hotel also have the best sightseeing of Macao! Wonderful day!

I recently had the pleasure of staying at this exceptional hotel, and I can't speak highly enough of my experience. From the moment I arrived, the staff went above and beyond to ensure my stay was perfect. The rooms were immaculately clean, beautifully decorated, and featured all the modern amenities one could wish for. The facilities, including the spa and pool, were top-notch and provided a welcome retreat after a day of exploring. However, what truly set this hotel apart was the outstanding service provided by the staff, particularly Hedi, the hotel butler. Hedi's attention to detail and commitment to excellence were unparalleled. He anticipated my needs before I even expressed them and ensured that every aspect of my stay was flawless. His warm personality and professional demeanor made me feel genuinely cared for and truly enhanced my overall experience. I highly recommend this hotel to anyone looking for luxury, comfort, and impeccable service. It was an unforgettable stay, and I will definitely return. Thank you, Hedi, for making my visit so special!

Spent our time on this rainy weekend at the Penguin hotel. Buffets available for breakfast, lunch, and dinner or other dining options available. Easy access to Ocean Kingdom. You can shuttle to the other hotels, Spaceship, and even cross-border buses available. Check in line was long but efficient. Rooms are very kid-friendly. Not a lot of spoken English but they didn’t lack in customer service. They had a separate space for group check-in. Just beyond that area a cabin for online food orders. Many shops too.

I recently stayed at this exceptionally clean and beautifully maintained hotel, and it exceeded all my expectations. The location is incredibly convenient—just steps away from the station towards Macau, making it easy to get around without any hassle. From check-in to check-out, the staff were outstanding in every way. They were not only professional and polite but also genuinely helpful, always ready to assist with a warm smile. Every interaction felt personal and welcoming, and they went above and beyond to ensure my stay was comfortable and enjoyable. It’s rare to find such a high level of service that combines efficiency with kindness. The rooms were spotless, reflecting the hotel’s commitment to cleanliness and attention to detail. Everything was carefully arranged to create a relaxing atmosphere, making it a perfect retreat after a long day of exploring. The amenities provided were excellent, adding to the overall comfort and convenience of my stay. With such a wonderful experience, I will definitely book this hotel again for my next visit. I highly recommend it to anyone looking for quality service, prime location, and an immaculate environment. This hotel truly sets a standard in hospitality. 我最近入住了这家干净整洁、维护良好的酒店，体验远超预期。酒店位置极其便利，紧邻通往澳门的车站，出行非常方便。 从办理入住到退房，酒店员工的服务都无可挑剔。他们不仅专业礼貌，而且真心乐于助人，总是带着温暖的微笑随时准备提供帮助。每一次交流都让人感到宾至如归，他们为了我的舒适和愉悦不遗余力。这种高效与善意结合的服务在其他地方很少见到。 房间一尘不染，充分体现了酒店对清洁和细节的重视。每件物品都精心布置，营造了放松的氛围，是我一天探索之后完美的休憩之地。酒店提供的设施也非常出色，让我的入住更加舒适和方便。 有了如此美好的体验，我下次来一定还会再次预订这家酒店。强烈推荐给任何追求优质服务、绝佳位置和洁净环境的旅客。这家酒店真正设立了款待的高标准。 I had the pleasure of interacting with 小瑶 ，a remarkable member of hotel team who truly elevated my experience. From the moment I arrived, her warm, welcoming demeanor made me feel genuinely valued. She went above and beyond to ensure every detail of my stay was perfect, showing exceptional attentiveness and care. 在我最近的入住过程中，我有幸遇到了一位杰出的员工小瑶，她的服务使我的体验更加难忘。从我到达的那一刻起，她那温暖而热情的态度让我感到非常受欢迎。她始终关注细节，超越了我的期望，展现出无微不至的关怀。 她的礼貌和专业精神立刻引人注目，为我带来了舒适和放松的氛围。她总是能细致入微地预见我的需求，快速而礼貌地回应我的请求。不论是安排特别服务、提供本地推荐，还是定期询问我的满意度，她的服务水准堪称一流。 除了她的贴心帮助，小瑶还展现出了一种真诚的善意，让我倍感亲切。她待我如贵宾，而不仅仅是普通的客人，营造了一种温馨而友好的氛围。她对卓越的追求和高标准的服务真正体现了贵酒店的核心价值。显然，她对工作充满热情，我非常感激她提供的优质服务。她无疑是贵团队的宝贵成员。 Her politeness and professionalism were immediately noticeable, setting a tone of comfort and ease. She anticipated my needs effortlessly, responding promptly and with the utmost courtesy to any requests. Whether it was arranging a specific service, offering local recommendations, or just checking in to make sure everything was satisfactory, she provided a level of service that is rarely seen. Beyond her helpfulness, 小瑶 demonstrated a genuine kindness that made me feel at home. She treated me like a valued guest rather than just another visitor, creating an atmosphere of warmth and hospitality. Her commitment to excellence and high standards truly reflect the core values of this establishment. It’s evident that she takes great pride in her work, and I am grateful for the exceptional service she provided. She is truly a credit to your team.

Best summer vacation and well protected away from the heat and rain. Trip.com has the best variety of room and package selection. We picked planet room which is higher floor with firework view We checked in around noon. We received messages around 330pm for our room got ready. Early access 9am to the theme park is a great advantage. We are very impressed with the quality of the aquarium and animals are in very good condition. We had a great time.