I booked this hotel for my mom since my husband and I stayed there a few years ago and had an amazing experience. However, she said that no one would speak to her in any English (when we were there, everyone was very helpful and the manager was foreign).
She also had a bad experience with a massage she booked. She thought she could charge it to the room, but the woman demanded cash, then once she paid, wouldn’t let her out of the room until she gave an extra tip. Apparently that was the only word she said in English the whole time. I’ve never been expected to tip in China, so this seems like they’re taking advantage of foreign guests who may not know better.
The hotel is very conveniently located within walking distance of the national park, but the concierge tried to get her to take a taxi for way too much to a different gate. Luckily, she called me to ask if that was worth it and I told her, “no, don’t take a ¥50 taxi to another gate when you’re less than 1km from one of the main gates.” It just made her start to feel uncomfortable that everyone in the hotel was trying to trick her.
It’s a shame because the hotel is lovely and the breakfast is actually quite good, which my mom said is still the case. But she had a very mixed experience where the hotel was great, but the staff didn’t make her feel well taken care of. Very different from my husband’s and my experience a few years ago.
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