Galactic G-Luxe Hotel

This hotel is super nice. The staff is very polite and friendly. I highly recommend it. It’s near to Tianmen mountain 

It's a new hotel so the rooms were clean but the problem is when I entered the room I see a bat in the room. Immediately I called reception but they couldn't speak English and they disconnected before I can finish. I called again but they didn't receive it. I went down from the 15th floor and showed the photo and they were laughing. I didn't find any professional behavior from them, even not a single sorry. They just called the hotel cleaner and the cleaner came and killed it. ＞＞ The receptionists are very unprofessional. I booked the hotel one day before, but during check-in, they couldn't find and spent 15-20mins. I asked them about the tourist spots and they simply said have a map in the lobby. And most unprofessional behavior I saw during the presence of a bat in my room. ＞＞ The window doesn't have any net, so I think the bat entered from the open window. Good Things ＞ New building, room was clean and good viewing. ＞Food was good with a variety of items

Room is Ok, Breakfast is good. It is not far from tianmen cable way (900 meters) also bus station.

服務：酒店前台小侯小娜辦理入住很細心,還免費升級了房型。 環境：有看書休息的地方，周邊離景區進，三樓還有自助洗衣房 衞生：不錯很乾凈整潔，床睡着很軟，很舒服 設施：酒店電視不用會員，全是免費的，這點很不錯

忘記拍照，我們住的套房，有桌子可以孩子們寫作業。酒店位置離纜車也就起步價就到了。沒來得及吃早餐 酒店還算可以吧。衞生間這些細節肯定不能和星級酒店比。套房是兩個卧室一個客廳790多其實比起這個價格不算便宜但是五一期間也合理 工作人員提前幾天就開始聯繫免費接送服務 就是奇怪我們登記入住明明孩子也有身份證都錄入系統，非要讓我們再在紙上登記。很死板。

位置：離天門山索道步行15分鐘左右，樓下就有很多小吃和正餐，相當nice。 設施：一整棟幾乎都是他們的，乾淨整潔很安全，而且對比了周邊同價位的酒店，這家應該是性價比最高的！ 服務：衹能説一般，前台的美女不是很會操作，一直找不到我的訂單，耽誤了蠻久…

酒店停車蠻方便的，有停車位免費停車，前台工作人員小侯小符很親切，房間裏電視屏道可以隨便看，想看的基本都有不用自己充會員，房間基本的都是有配備的，整體來説還可以

前台服務很好，不會因為誰的簡單就先忙誰的問題，積極解決問題。問有那些好玩的地方，很積極的給我們推薦那些好玩的地方。酒店的環境衞生也很乾凈，二樓的早餐也很不錯。

非常不錯的張家界之行！ 設施：完善！ 衞生：乾淨！ 環境：優雅！ 服務：熱情！ 特別感謝周述坤領班服務周到，熱情負責，餐廳早餐豐富，味道不錯，小朋友長者都非常喜歡！