Weinhotel St. Stephanus

I stayed at the Weinhotel St. Stephanus for two nights in October 2024 with my parents and three sisters. We had three double rooms in the main building or Herrenhaus (manor house) as they call it, two regular rooms and one deluxe room for our parents. The Herrenhaus is very stately and pretty, built in 1850, and so were the high-ceilinged rooms, which are decorated in style and equipped with a safe, SAT-TV, free Wi-Fi, and a hair-dryer. No coffee/tea station and A/C, though. Our parents’ room and the room one of my sisters and I shared had a very nice view of the river, whereas our other two sisters only had a side view, which didn’t reflect on the price of the room. We were greeted by the owner upon our arrival, who was friendly enough but lacking in professionalism, in my opinion. All six of us were supposed to have bathrobes in our rooms, but my sister and I didn’t. I went back to reception to get them, and the owner handed them to me with a smile but without an apology. Similarly, I had booked massages for us women beforehand. When I asked where the spa was located, the owner told me that the contract with the masseur had been cancelled the previous week, the spa was closed, a mobile masseur would knock on our door at the appointed time and the massage would take place in our room. This never happened. We waited for half an hour and then went to the pool and sauna area, telling the owner in passing that the masseur hadn’t shown up and needn’t bother now. Again, not a word of apology. He only said he’d phone the masseur and pass on the message. The door to the office behind the reception was constantly open and staff members could often be seen eating in there, which was slightly odd. Why not close the door? We were also told by the owner to wait at the door to the restaurant in the evening. Thus, we came to the door at our preset dinner time and waited there for several minutes, watched by the owner, who had a good view of us from reception. We weren’t the only ones, either, there was another couple waiting. We finally concluded that we couldn’t really be seen by the restaurant staff, as the door opened onto an unstaffed bar area that was separated from the rest of the restaurant by a wall, so we decided to walk in and find someone to show us to our table. They couldn’t see us, fair enough. However, they should have been expecting us, because as I said, one had to book dinner at a certain time. Moreover, the owner’s behaviour in this situation was odd, to say the least. Overall, I wasn’t too impressed with the staff, though housekeeping did a god job cleaning our rooms. We had booked half-board. The food was good, though choices at breakfast were somewhat limited. Dinner consisted of a three-course meal on the first evening with a meat, fish, and vegetarian main course to choose from, and a four-course meal on the second evening. The food was well-prepared and of good quality, though I wouldn’t call it outstanding. The restaurant has a very

Über das Hotel kann man nichts sagen, ausser dass der Lift bereits um 22 Uhr abgestellt wurde. Ohne uns darüber vorab zu informieren, wurde uns ein Zimmer im 4. Stockwerk zugeteilt und wir mussten mit unseren 80 Jahren nach 22 Uhr die Treppen beschwerlich hochgehen. Ein alternatives Zimmer wurde uns nicht angeboten.

Die Zimmer sind modern, sehr sauber und schön eingerichtet. Wir hatten seinen sehr schönen Blick auf die Mosel. Die Matrazen sind besonders gut, wir haben sehr gut geschlafen. Unser Badezimmer war sehr klein und alt, das Hotel ist aber dabei die Badezimmer zu renovieren. Das Abendessen (Halbpension) war hervorragend, aufmerksamer und sehr freundlicher Service. Das Frühstück war gut, lies aber für 4 Sterne einige Wünsche offen. Durch die volle Belegung der Zimmer, kam es öfters morgens zu Wartezeiten, da die Tische alle besetzt waren. Gesamt waren wir sehr zufrieden und kommen gerne wieder.