Majestic Hotel & Spa

Non si è mangiato male ma quello che non mi è piaciuto che mi hanno chiesto il costo della cassaforte ( se così vogliamo chiamarla perché è fatta con la chiave) di 15 € al nero e non accettano pagamento con la carta!Assurdo

If I could give this hotel 0 stars then I would. Me and my 2 friends were placed here for 1 night due to our flight being cancelled. And it was a night of pure hell. Everything here is dirty and looks unkept, the pool may aswell be a pond. When we walked into the room we were hit in the face with the most disgusting ,dirty and pungent smell and this smell did not leave our room at all for the night. There were blood splatters up the walls and curtains ,faeces on the shower floor , hair all over the floor and on every flat surface in there , there were big stains and bugs on all of the mattresses. Our balcony was right above the kitchen and the smell of the food cooked can only be described as diarrhoea , so we had no way to escape bad smells in this stay. We went out to eat and drink as the hygiene of this hotel completely lacked so there was no way we were going to risk eating here. But a basic search through social media at the foot this hotel thinks is acceptable to serve told us we made the right choice. We ended up buying disinfectant and we cleaned the entire room. We showered in our crocs , the water also got spat back up the drain and stunk of eggs. In the evening we went downstairs to play cards to get out of the hotel room and away from bad smells. We were greeted with completely rude bar staff and security which made us really uncomfortable and they even shut the bar and turned all of the lights off in the bar and on the patio leaving everyone in pitch black without giving any warning or saying they were closing which everyone out there found very rude. The staff members then sat on the sofas inside watching sports. The one man was asked why he was rude and miserable and his response was , we hate the British they are scum and trouble . Which is very uncomfortable having no choice to stay somewhere where staff are saying they hate us. When going back upstairs staff were outside ranting about all of the people on the delayed flight and calling us stupid British. We went through reviews of the place which only made us feel worse as we read through the violence from security guards to people staying here and reports of them barging into rooms beating and stealing from people which absolutely petrified us as 3 young people travelling and we ended up barricading our door with our suitcases out of fear something like this would happen to us. We slept the night here and we woke up with bites all over us from the beds. I have never been more glad to leave a place in my life . To anyone looking at booking this place by choice , please don’t, there are far better hotels around this area and until this experience we had a fantastic holiday , so do your research and keep yourself safe from hotels run like a prison.

To begin with, when we arrived at this hotel the receptionist were very rude and not welcoming. They demanded our passports which we found unusual and told us it was for our safety but did not give them back when we asked for them. They told us we would get them when we checked out and that they would be safe with them. When we arrived in our rooms, we were greeted with dirty bedsheets, dirty towels, even towels which appeared to have human feces on. One of our rooms had a broken shower head which was reported twice and no one came to fix it the whole holiday. The fridges did not work. The rooms were not cleaned the whole holiday, except for new “bed sheets” which looked like a morgue sheet. We charged our phone in the room and the charger become so hot it melted due to the power out ledge. Our balcony frame was loose, and therefore dangerous for any families that were there. When we went down for breakfast, lunch, dinner the food was spilt everywhere and was hardly edible, and we all became really ill from this. The drink machines were dirty and depending on what you asked for, the bar staff would make you drink from these machines. You could only get one drink at a time. The bar staff were very rude. The staff picked and chose who they served first even if you were first in the queue. We found the security guard who also worked on the bar showed the better hospitality and was kind to all of us. All inclusive Food and drink services shut at least 30 minutes early everyday. The sunbeds were broken, which led to 3 of us fallen off multiple times. The pool was not cleaned once, and there are missing tiles on the bottom of the pool which caused one of the people I was with to cut there foot open. The pool was not filtered or fresh water and instead filled with salt water. This hotel is definitely not a 4 star, and we all struggled to see it as a 2 star. The people we spoke with just as we were leaving where so upset with this hotel and were looking for a rep from their booking company, but we explained that we had not seen one all week. Everyone else we spoke to throughout the week at this hotel had the same thoughts and opinions as us. At night time when coming back into the hotel the evening receptionist was intimidating to us. We would be having a conversation as a group and be shouted at to be quiet when we didn’t even have raised voices. We felt unsafe throughout the stay and if you are planning to come as a family, DO NOT! The only good thing about this hotel was the location, but there are multiple hotels in the area which looked far more appealing than ours. Do not believe the 5 star reviews you see here, believe these are done by employees at the hotel because there is no way this is a 5 star.