Louis
30 de dezembro de 2023
Hotel experience was generally quite good. Rooms were clean and well maintained. Restaurant was great and fitness room was well equipped. My stay would have been just about perfect, except I didn't get the room I had reserved. I had booked through ******* and had gotten a sizeable discount for a king room with a sofabed. However, when I checked in I was told that room was not available. The desk person said he believed that someone in Hilton Honors club self-checked in and took room. Got a king room with a chair, but no sofa bed. Price was the same and there were no cheaper rooms available. Room was fine, but it bothers me that my reservation was second class compared to the 'Club Member'. If they want to hold back some rooms for their special friends, that's fine, but to poach my room seems patently unfair. This policy should be made very clear at the time of reservation and I'll just book the cheapest room.
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