Usuário convidado
17 de setembro de 2023
AWFUL MANAGEMENT!!!! DO NOT RECOMMEND!!!!! I cannot stress enough on how disappointed I am with this property. Considered one of the best hotels in Yerevan, they managed to completely ruin their reputation in one day. My weddin took place in Yerevan on August, and I had one of the deluxe rooms booked with them for the photoshoot and filmography. I visited them 1.5 months before the wedding day to confirm my booking and ask permission for my wedding photoshoot around the territory of the hotel, lobby, and rooms. They've told me that, typically, they do not allow it, but will make an exception. Grateful for their kind gesture, I added another room (cancelling another hotel I had booked). Fast forward to the wedding morning, the photography crew arrived as scheduled at 10AM, and they were not allowed upstairs by the reception workers. They kept calling me and telling that no prior arrangements were made so they cannot allow the filmography. I tried explaining that when I booked the rooms and I asked multiple times if we could film in their property, and since I was told there will be an exception made (quoting: don't worry we'll make an exception), I did not think that further discussions were needed. I paid over a $1000 for a night in a room that I was only gonna use for photoshoot purposes. Because of their incompetence, We started the photoshoot an hour and a half late, were late for church, and almost got denied of our service. My wedding morning was completely ruined!!!!!!
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