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5 star

Residence
4.4/51 avaliações

Residence

Yekaterinburg|1.41km from city center
I will tell you my experience and the first case in the entire history of my staying in different hotels in the world for several years...and the only case where I will never stay in this hotel again. I first met the Residence Hotel in Yekaterinburg in late July 2021. I always book a room through the Trip Com app, but this time, since I plan to arrive in the city at 1 AM, I decided to call the hotel front desk directly and ask about staying for 0.5 days-this is the normal practice of any hotel chain , But not here. In the phone conversation, by the way, Natalia and I wrote down for each firefighter (I think), I clarified... In the application, the price of my accommodation is 9900 rubles (day) and can Go to a meeting at the hotel and give a 50% discount (5000 rubles) if I go after 2:00 in the evening... Natalia called back after some and confirmed that she has coordinated the management of this issue and their waiting time for me. Okay, I think, but it is also logical, because there is a law that directly requires the hotel to charge guests no more than 50% of the day’s fee for check-out hour set hotel-as A rule, it is 12-14 hours a day. Arrived at the hotel at 02:00 in the evening, and the front desk was shocked. The accommodation fee of this hotel is 9987 rubles per night (that is, staying for 10 hours and check-out), and the cost of a whole day is 9900 rubles on my application. So no one can solve the problem at night, the receptionist is generally incompetent and decided to postpone the question until the morning, but they asked me to sign under the phrase that the hotel staff warned me that she announced the amount to me, that is, in her opinion, it is correct with her Colleagues agree-Natalia. But I went to bed without signing the customer's card. In the morning I met Anastasia, an arrogant receptionist, looking at you as if you were a servant, not a guest in a five-star hotel. They tried to lift my full payment... They even kept my things and put them in the locker until the management solved the problem-this is already an article, taking into account the phone input and Confirmed that the amount of stay is 5000 rubles for 0.5 days, in the absence of my signature in the corresponding column check-in and the law of the Russian Federation regarding payment rules that will be 0.5 days after 00:00 and pay no more than 50% of the guest. As a result, they called me 2 hours later and asked me to pick up things from the locker after paying 5500 rubles. At the time of payment, Anastasia, the hotel's senior employee... grinned, trying to make jokes... as if I didn't live here for status, in general I must stay two stars. This is the first time I have encountered this kind of service. During my travels to different countries, I have stayed in four-star and five-star hotels. The story does not end there... On August 7, 2021, I decided to give the hotel a second chance to register for a one-day stay in my Trip Com app for 12,500 rubles. When checking in at the reception, the same Natalia, obviously did not recognize me immediately...because I accidentally booked a room a week later and it was impossible to cancel the reservation (non-refundable price), Natalia went The meeting was resolved and I did not have any problems. This is the normal practice of hotels and international airlines. But less than 3 hours after check-in, the check-in situation has undergone a fundamental change. Natalia invites me to repay the accommodation fee that I have already paid, not at the price in the application, but at the hotel price of 15,000 rubles. For this question, what does this have to do with..., the answer is shocking-”You have to check in within a week, so either pay or leave.” The question arises: Why do you want to fill me and sign me in it? The signature of the check-in procedure is to be repeated after 3 hours from me to get repaid for more than my application. As a result, after indicating to Natalya that my booking is non-refundable and the payment has been charged from me, the problem seems to continue into the morning.

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Business travel

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Breakfast

Gold 1905 Boutique Hotel
2/511 avaliações

Gold 1905 Boutique Hotel

Yekaterinburg|0.36km from city center
Если можно было поставить 0 звёзд- поставила бы. Все фиеричные отзывы точно куплены!!! Не верьте им!!! 3 дня треша почти за 21000 р - это сильно!! Рассказываю, чем отличилась данная гостиница: 1) В номере грязь!! (Пыль над кроватью на всех кирпичах, думаю год не протирали их) 2) в шкафу висит халат, в котором кто-то до меня ходил и он не стиран!!! Это просто треш конечно!!! Такого даже придорожный отель себе не позволяет 🤢🤢 подушки тоже воняют все потом, химчистку они точно не видели ни разу в жизни своей 3) настроить воду это квест целый!! 4) слышимость в номере такая, что слышно проходящих людей, входящие звонки на телефон и домофон!! Покой вам только сниться будет (по крайней на 2м этаже, рядом с ресепшеном). С 00-30 до 06-30 уснуть мне так и не удалось, т.к компашка пьяная ходила туда-сюда с3го на 1 этаж (видимо покурить), а потом в домофон все знатно звонили, а у администратора не хватило ума что-то с этим сделать (например угомонить или дверь например закрыть, чтобы всю эти братву было меньше слышно). Зато потом очень крепко спала этот же администратор, которая 1.5 часа отсутствовала на месте и не могла трубку снять и дверь домофона открыть заезжающим людям , с 05-00 до 06-30 примерно(видимо устала сильно). 5) после бронирования отеля начали звонить мошенники и просить внести оплату за проживание за 1 день. Администрация признали взлом базы, но уж очень это похоже на слив данных персональных!!! С этим мы милиции не мешало разобраться, схема то не хитрая совсем)) После ругани конечно мне дали новый номер (т.к ещё ночь не спать я была не готова) , но подушки такие же вонючие, как в прошлом номере, но хоть халат чистый))) Кроме местоположения данной гостиницы- нет плюсов никаких. Больше ни ногой сюда.

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Family friendly

Richmond
4.3/59 avaliações

Richmond

Yekaterinburg|3.45km from city center
Choose a hotel by location, restaurant, spa zone. Going with a family with children on cars, just wanted to rest in a good hotel review. The location of the hotel is good, there is a own parking(which is important). Located on the second floor and with bags would be problematic, but I can't say anything, the security helped with the luggage. On the first floor a beautiful restaurant, and the whole hotel makes a good decent impression. And the recipes start unpleasant news ... Our question, we would like to use your spa. Sorry, there is no such possibility, booked. Go tomorrow morning ...! We go tomorrow morning, with children, which pool!!! The second question, we would like to go to your restaurant, we have my wife and I on this wedding anniversary day and we family would like to celebrate it. Sorry, the restaurant is busy today for the event!!! You and I contacted on the phone before you checked in, you couldn't warn us! Maybe we could change our plans! Stone faces on the recipe, that's the whole answer. Ah yes, order in the room. Yes, we didn't want to have ... You have a great restaurant, that's what I would like! And of course because in the restaurant in the evening there was an event, breakfast was moved to the lobby bar on the 6th floor. And it turned out what should have been! In the morning in the lobby bar the people's pillar, there are no seats, people practically on their hands and near the bar breakfast ... It was necessary to leave with children, wait when the people will become less and make a second entrance for breakfast. I won't say anything, the waiters worked well, tried as much as they could. That's how it's made the impression! expensive, rich, churning, in gold, and souls that and no!

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Explore avaliações de hóspedes de hotéis em Yekaterinburg

Buscando hotéis em Yekaterinburg? Inspire-se com avaliações reais de viajantes.
Eurohotel Southern
4.3/58 avaliações
Были в Екатеринбурге проездом, решили остановиться и посмотреть достопримечательности. Заселились с мужем в «Евротель Южный» по совету знакомых. Внутри отель поразил своей красотой, все выполнено современно и очень стильно. Номер оборудован всем необходимым для нашего проживания, так же работал бесплатный вай-фай. Все это нам обошлось всего в 4500 рублей. Помимо номеров в отеле есть сауны, бассейн и еще много развлечений, мы конечно же не успели все это посетить, но рекомендую отдохнуть здесь и жителям города!
FarFour Inn & Suite
5/52 avaliações
Newly opened hotel, overall not bad 👍
Atlantik Hotel
3.8/517 avaliações
Stayed in this hotel for 2 nights with the child, the room was booked in advance. On the respiratory, a nice girl explained everything, told, gave the room on the 6th floor. Respiratory and hall are very presentable, beautiful, comfortable. On the floor there is a cooler with water. The room is quite good, the plumbing works perfectly, hot water is, washed without problems, the bathroom is clean. And here the floor in the room itself leaves to wish the best, it seems that they don't wash the floor at all, dust! The child walked in white socks, as a result the socks were all black. Bed very comfortable, took one big bed on three, quite fit, bed clean, pleasant to the body. TV works well, there is a refrigerator. And here the chair is dirty, oiled, it would be worth cleaning. It spoils the impression. If the sum-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the-size-the- We decided to have dinner there, the waiter took order from everyone except us, long had to wait when we were approached, also the dishes waited long. Feed well for themselves.
Oktyabrskaya Hotel
4.4/59 avaliações
I have been quite familiar with the hotel ”Oktyabrskaya” for a long time, but I am pleasantly surprised by the high level of service throughout our acquaintance with this place. This time I would like to mark the use of QR codes in the hotel work. Personally, it became a great need for me in recent years, thanks to the use of innovative technologies I already at the stage of registration at the counter was able to get acquainted with the restaurant menu, thoroughly studying it. Planning to go down for dinner to the restaurant, I have already decided with the choice of dishes and drinks, which significantly reduced the waiting time for the dishes to be served.
Suite Hotel
4.5/53 avaliações
В принципе всё понравилось, во дворе, тихо, чисто, холодильник в номере, чайник, чай, сахар, чашки, стаканчики, туал принадлежности, шампунь, гель, щетка, зубн паста, фен, тапочки, бойлер не сразу грел воду, но минут 3-5 и в душе нормальная горячая вода, пахло сыростью в ванной, на этаже кулер с водой, ресепшен на 5 эт., номера только на 4, 5 эт., завтраки на 1эт, приемлемые, горячее было: один день- греча с мясом, другой -макароны с сосисками, каша, тост можно сделать, сыр, ветчина, помидоры, огурцы, яйца вареные, блинчики с мясом, творогом, хоть и полуфабрикаты, маффины, йогурты, чай, кофе заварной, довольно вкусный, напиток. Вообще можно наесться. В последний день у меня был ранний вылет, дали сух паек, с вечера принесли блинчики поджаренные готовые, спросите, если необходимо. Расположение тоже норм, во дворе Пятерочка, до достопримечательностей 2,6 ки где-то, можно прогуляться, периодически передвигалась на такси (~ 100 руб), общественным транспортом и метро не пользовалась, могу посоветовать этот отель, не плохо
Eurohotel Central
4.3/53 avaliações
it is good! (Although this comment is only one word, but the grammar is rigorous, the word is neat, the structure is clever, and it is succinct, it can be said to be concise and succinct, which shows the solid writing skills of the commentator, as well as the writing skills and the astounding creativity of the writer, which is admirable. , plus the end of the exclamation mark, it is the crowning touch)

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Informações sobre viagens locais

Maior preçoR$ 2.145
Menor preçoR$ 132
Quantidade de avaliações904
Quantidade de hotéis2,788
Preço médio (dias úteis)R$ 372
Preço médio (fins de semana)R$ 372