"Bom lugar!"

"Serviço muito limpo e amigável"

"É muito bom"

"Nossa equipe teve UMA estadia Muito produtiva e confortável no [Nome do hotel] durante a nossa recente viagem de negócios aqui. As instalações de negócios eram excelentes, com acesso Wi-Fi de confiança e rápido em todo o hotel, o que era crucial para o nosso trabalho.Nossas quartos eram espaçosos, bem equipados e ofereceram um ambiente tranquilo perfeito para relaxar após longas reuniões. Apreciamos especialmente as estações de trabalho confortáveis de cada quarto."

"Bom~"

"Muito bom e confortável"

"Shi Fen"

"O quarto está completo, o quarto está limpo e confortável, a Sra. recepção está entusiasmada com o Ambiente é bom 1004"

"This was an extremely poor travel experience. My booking indicated breakfast was a buffet, but they only offered set meals. When I asked, they said there weren't many guests and there was no buffet. I asked if I could have a cup of coffee, and they said it was only available at the buffet breakfast, not here. The glass was cracked, and all three grapes were cut with a knife. The Nestlé instant coffee at least solved the problem. The two young female servers in the restaurant kept saying the same thing: "I'm new, I just started, I don't know." My friend asked curiously, "Didn't the hotel train them before putting them on the job?" They couldn't even answer the most basic service questions. The air conditioning in the restroom next to the restaurant wasn't on, the toilet seat was broken, and it was so cold I wanted to escape. We checked in around 1 PM and went sightseeing without even entering the hotel. We returned around 7 PM and were led to a room after walking through numerous other rooms (I had specified a room near the elevator when booking; when I called the front desk, they explained that the air conditioning in rooms near the elevator wasn't working). They were understanding given it was the off-season, but our room was incredibly cold. The initial temperature was only around 9 degrees Celsius. The TV remote was sticky and filthy, so I called the front desk (the young woman there was very professional, polite, attentive, and quick to respond). They brought a customer service representative, replaced the remote with a clean one, and helped raise the air conditioning from 30 degrees to 33 degrees Celsius. It stayed at 13.5 degrees Celsius for at least three hours before finally reaching 19.5 degrees Celsius. During this time, we couldn't even shower. After 11 PM, when the room was warm enough, we went to shower, only to find the shower door wouldn't close properly. Wearing eco-friendly paper slippers, we were afraid to move around in the room because of the water near the adjacent bathroom door. We had to work together, one on each side, to close the shower door before we could even shower. By this point, I was so frustrated and annoyed that I didn't even want to look for a hotel anymore, so I complained to Ctrip customer service about this terrible stay. Unexpectedly, when the two of us girls opened the door early in the morning, we found that the deadbolt was completely useless and couldn't lock the door at all. We were absolutely furious with this hotel, which we had been following since we decided to stay. Some of the accompanying pictures show that the hotel's hard furnishings are great – the beach, BBQ area, campsite, and especially the riverside scenic bridge are very cleverly designed. We also saw that many villa complexes are about to open. However, the interior design was incredibly disappointing and didn't justify the price of over 600 yuan. The customer service manager suggested we change hotels and focus on training us on details, to identify problems in the rooms so we could report them promptly and truly guarantee service quality. My local friend kept apologizing, explaining that she chose to stay at this newly opened, well-known local hotel instead of going home, only to find she almost caught a cold and the breakfast was so basic, like a guesthouse. She wryly remarked that even budget hotels have better breakfasts, yet the staff seemed oblivious, thinking it was already quite lavish and demanding understanding because there were few guests. In reality, we only knew of one large tour group staying there. For a well-known local brand hotel to offer such perfunctory service is truly speechless. During my trip to Fairy Lake, from sightseeing to dining, the Fairy Lake Tourism Management Office (all four islands are worth visiting!) and Xianyuji (the male fish was delicious!) provided very satisfactory, high-quality experiences. Tianmu, however, is really just a trendy spot for photos; it's far from luxurious. I hope that next time I visit Fairy Lake, if this hotel still ranks highly, it will be truly convincing."