Hampton by Hilton Xiamen City Plaza

During the honey snow trip, I chose the Hilton Xiamen City Plaza as my foothold. Here, I deeply feel the thoughtful service and thoughtful arrangement of the receptionist, which makes me full of gratitude and praise for this hotel. First of all, I want to praise the little lady at the front desk of the hotel. She is not only smiling, enthusiastic and thoughtful, but also shows meticulous care in details. Whether in check-in or answering my various questions, she has shown a high sense of professionalism and responsibility. This sincere service makes me feel warm, as if I were at home. Secondly, I was also impressed by the overall service of the hotel. From the cleanliness and brightness of the lobby to the comfort and warmth of the room, every link shows Hilton's high-quality standards. The enthusiasm and professionalism of the hotel staff made me feel the warmth of home. Whether at breakfast time or when you go back to your room at night, you can see their busy figures and provide guests with meticulous services. In addition, the location of the hotel is also very convenient. It is located in the Huli Torch High-tech Development Zone in Xiamen City. It is very convenient to go to Xiamen Railway Station or Xiamen North Railway Station. And there are many well-known enterprises and scenic spots around, which provide great convenience for business travelers and tourists. Generally speaking, I am very satisfied with the check-in experience at the Hampton by Hilton Xiamen City Plaza. From considerate service, thoughtful arrangements to high-quality facilities, everything shows the quality of Hilton and the spirit of F.A.C.T. Once again, I thank this hotel for its excellent service and give it a full score. I sincerely recommend the Hampton by Hilton Xiamen City Plaza to all travelers. I hope you can also feel the warmth and happiness of home here.

When I transferred to Xiamen, I chose the Hampton by Hilton Xiamen City Plaza as my short residence. This check-in experience perfectly embodies Hilton's F.A.C.T spirit, which impressed me. First of all, the location of the hotel is very convenient. It is located in the Huli Torch High-tech Development Zone in Xiamen, a 5-minute walk from the subway station, which is very convenient to travel. Whether it is to Xiamen Railway Station or Xiamen North Railway Station, it is very convenient to get there by subway. Secondly, the hotel is fully equipped and novel. The room is clean and hygienic, and every detail reflects the quality and dedication. The attitude of the service staff is very good, which makes me feel at home. The choice of breakfast is rich and delicious, and both Western and Chinese dishes are exquisitely prepared. In addition, the environment around the hotel is also very pleasant. SM City Square, Xiamen Culture and Art Center, etc. are nearby, which is very convenient for both shopping and leisure and entertainment. Gulangyu, Wuyuanwan Wetland Park and other tourist attractions are also close at hand, providing travelers with rich tour options.

On my solo birthday trip tour. The hotel was super nice and the service was excellent. Located at great location with a small night market nearby.

I choose this hotel is because it near Gaoqi Airport in Xiamen, it takes around 10 min by Taxi to the hotel. The lobby service team is friendly and nice. The breakfast in the hotel is good, so many choices and the food is delicious. One more good point is the hotel had provided the self-laundry service, i can wash my cloths and dry the cloths by the dryer machine, love the service they provided.

All was good, neat and clean room, helpful and kind front desk, very happy to stay with them for 2 nights

I stayed at your hotel in Hampton by Hilton Xiamen City Plaza,China in a multimedia room on October 2, 2023, with the hope of experiencing the high-quality service promised by the Hilton brand. However, I feel compelled to provide feedback on a series of issues I encountered during my stay, which seriously impacted my overall experience. Firstly, I was struck by the lack of professionalism at the front desk. Upon check-in, there was no information provided about the hotel's facilities, and I was not informed about whether breakfast was included. It was only later that I discovered my room reservation included complimentary breakfast, but unfortunately, I had missed out on this amenity due to the lack of communication. This absence of information made my stay less enjoyable. Even more frustrating was the significant odor and smoke in the room I was assigned to, which I found unbearable. To make matters worse, I discovered a cockroach in the room's bathroom, a hygiene issue that severely eroded my trust, especially considering this is a Hilton-affiliated hotel. After I brought these issues to the attention of the front desk, they changed my room. However, the new room had extremely poor soundproofing, and I was disturbed throughout the night by the sound of children crying and activities from the adjacent room, making it very difficult for me to rest. As a loyal Hilton customer, I am deeply disappointed by this stay. I expected to experience exceptional service and a comfortable accommodation environment at your hotel, but this experience fell far short of my expectations. I hope that your hotel will take my complaint seriously and take appropriate steps to improve the service and maintain hygiene standards. I look forward to your response to understand how you plan to address these issues.

Hilton never disappoints, but only the location of the hotel was little off the grid, otherwise nice hotel with good rooms and decent staff.

The Hotel room was neat and clean and comfortable. Would have loved more western options in buffet breakfast which was not as per expectation. Also hotel staff did not speak English which is expected from a hotel with 5 star status.

Excellent stay at this location. Wonderful food options around the hotel and great breakfast.