Sheraton Xi'an North City Hotel

Infelizmente não é o hotel que havíamos previsto. Hotel de estilo antigo que é mais adequado para o mercado local do que para o viajante internacional. Na chegada, solicitei que fizéssemos o check-in no lounge executivo conforme reservamos. Embora eu não espere que ninguém carregue nossa bagagem, ninguém sequer ofereceu. Quando chegamos ao 25º andar, havia mais alguém para fazer o check-in. A senhora não falava inglês e teve que usar o aplicativo tradutor. Não nos ofereceram uma bebida enquanto esperávamos. Os quartos eram medianos, nada de especial. As luzes continuavam piscando e apagando. O café da manhã era muito bom e muito melhor do que a oferta executiva. Eu li os comentários antes de fazer a reserva e alguém citou melhor do que o Hilton, então não consigo imaginar como é. A piscina estava repleta de aulas durante o dia. O jacuzzi, a sala de vapor e a sauna não funcionam às 07:00h, embora a piscina abra às 06:30h. No geral, abaixo das expectativas, mas Você paga pelo que tem.

The hotel is located in a very good location, with metro just at doorstep and many shopping malls, eateries around. The staff is friendly, breakfast has a large variety with many local delights. Few points to improve: The hotel was opened years ago so maintenance of the hotel needs to be improved. Some facilities such as carpet, sofa, bed mattresses and floor tiles need to be further cleaned and fixed/replaced. I spotted some issues in the room but I only noticed that when I was about to check out. Though the hotel couldn’t do more to compensate for that but the staff was friendly and willing to offer their help if needed.

Very convenient location. It is 7 minutes subway ride to the Bell Tower and the hotel is next to the subway station The hotel staff is friendly. Great food selections for breakfast. 肉夹馍 super yummy

The hotel is located next to subway station which is convenient to go anywhere. We went to lobby restaurant and VIP club for breakfast and both provided good food including local snacks. We also patronised the Chinese restaurant for Cantonese cuisine. Though we went there around 9pm owing to a long local tour that day, it served quality food with good service.It is a value for money hotel.

The hotel had very good location , next to the MRT and the Staff " Myra Ding" was so nice and very helpful. The breakfast was excellent. We will come here again if we vist XiAn.

Aircond is not satisfactory. Hot and take very long many hours to cool down but never achieve a comfortable temperature needed. Carpet in the room is not well cleaned

Great location next to metro.Very convenient.The staff at reception were very helpful and very friendly

Absolutely loved this hotel. The breakfast is aMAZing with so much choice. The rooms are exquisite, comfy with lots space. The queen size bed was super comfortable and sooo big, I lost my partner most nights. In addition, the staff and service was exceptional too. They have a robot that delivers to the rooms which is a bit weird especially if you share the lift with it. However, a couple of things to note. It's quite far from the old city wall although it looks close on the map. The hotel is a bit dated and is in need of a renovation. Carpets in corridors are a bit stained, our no smoking room stank of smoke, the windows were dirty and some things didn't work like the safe. The pool was lovely but again the spa (jacuzzi) was out of order. Overall, I would recommend staying here especially for the breakfast and room sizes.

Great experience, all staff were very friendly and helpful. Personalized service with treats in the room each day.