Hampton by Hilton Wuhan Qingnian Road

Is amazing to have ahuge pillar right in between the window.. the water pressure in the shower is low. Their room rate is high among the Hilton or similar standard hotels.

This is a neat, stylish and clean hotel. The bedding is very comfortable. The hotel is nearby a shooping mall, 天街，which is convenient for the traveler to have meals. It takes few minutes to access the metro station.

It was my second time staying in this hotel but it is far disappointed on the service this time. Location-wise the hotel is good, room and facilities conditions are still in good shape, its 5min walking distance to Fanhu metro station and there is also the Paradise Mall next to Fanhu station. There are some shops, bar and club underneath the hotel open air mall. The service was poor this time, we checked in at 2pm without heavy traffic at front desk, as we staying for 3 nights so requested for a higher floor, staff told me no ordinary room available at higher floor but one available with a pillar inside the room, but since the room was dark after seeing then I requested to change to another one, then I was arrange to one with strong cigarette odor, at the end only until the 3rd room would be good but its already almost 4pm, I just wonder why the room couldn't provided at first place. The second incidence was about DND, we for sure pushed the DND button before we left and came back the DND was deactivated and the room was cleaned up, we felt it was ridiculous as we didn't lock up anything in our room, and there isn't any safe inside the room. Luckily the 2nd night Overall the hotel hardware is good at this point but hope the staff could be trained up to handle situations. For instance, when I called and said the room has strong cigarettes odor and would like to change the room, the front desk lady insisted to ask clean lady come up and handle, I was thinking how the cleaner could handle the situation? then clean lady came up and saying to open window and door....I was speechless and call to front desk again before the guy who helped me checked in answered and ensure next room (3rd room) would be good.

The place is very good.. 👍 It’s near in the paradise mall and subway station . 🚉 100 percent recommended..

Location is quite nice. Although there was several things which decreased our experience of staying at this place: there was no soap in the room; breakfast is sooo mediocre Overall not bad

Room was great, very clean, well appointed and very new. The location is also great,close to everything, breakfast was also good. Got upgraded due to Hilton Gold Member, however really no other recognitions. Unfortunately, the service was the let down, reception staff showed no interest, no eye contact, no communication, didn’t tell me where is the restaurant opening hours, inclusions of my room and worst didn’t even tell me where is the lift to get to our room.

Lucky

第一次來武漢 在動車裡接到了小劉的電話 非常貼心的告知我預訂的房型 諮詢我的入住時間 酒店離漢口火車站很近 地鐵一站路 按照小劉給我發的定位 很輕鬆找到了酒店 但是三個小時的高鐵讓我很疲憊 但還好入住辦的很迅速 口頭上上簡單跟我介紹了酒店基本訊息 微信上又給我再次詳細介紹了一遍 我的頸椎和腿腳都不好 出乎我的意料的是 小劉在我沒入住前諮詢我對枕頭有沒有要求 主動幫我提前更換了蕎麥枕 安排了靠近電梯的房間 讓我感受到了武漢的熱情和温暖 小妹妹特別陽光 跟她説話總是笑嘻嘻的 不是説辦完入住就不管我們了 因為來武漢是工作 衹有一天的時間 來前台跟小劉詢問附近最近的美食 她還詢問我們口味 酸甜苦辣各樣的 滔滔不絕的分享 這次的入住我們非常滿意 下次來武漢 我會因為這次“特殊”的服務 再次選擇這家酒店 以前看到長篇大論的評論都以為是刷出來了 現在才明白 衹有真心的服務 才會有住客用心的評論 感謝小劉的照顧

酒店服務很好，辦理入住時會貼心的幫忙詢問，hedy瞭解到我們有帶孩子出行，贈送了一份小童早餐，然後添加了微信，溝通中響應的也很快，安保部的師傅也很貼心，停車都是設計的免費停車，門口就是停車場，非常方便。酒店的地理位置特別方便，距離一些景點也比較近，附近逛街啥的也很方便，萬松園美食街也特別近。可以點個贊