Cozy M Hotel

They cancelled my booking after trying to use my creditcard, which was out of service because the card was suspected of having been misused, so my bank blocked it for 24 hours as a precaution. They sent me a message at 10 am that my booking will be cancelled at noon when I didn't react... which was not possible on an international flight. So I arrived at the Sydney airport at 2:30 pm and the hotel cancelled my booking and sold my room. Wow. I worked for 20 years in hospitality by myself but I never saw something like this... Obviously they don't know how this business works. It's about communication and service and people. But if you cancel a booking during 2 hours, from a person, who arrives from another continent, then how don't understand your job. What a bad experience on my first day in Sydney after 24hours traveling. Who knows what I was spared.

Sono stata due notti al Cozy M Hotel, la stanza in cui abbiamo dormito era piccola ed il bagno condiviso. All’interno della nostra camera c’era un lavandino che è servito per fortuna a non utilizzare quello in comune. Stupita della colazione che offre la struttura: buone le ciambelle! Peccato il roof top è smoke-free, dunque dovrete uscire dalla struttura se volete fumare. Il personale è gentile e per quanto riguarda la pulizia delle stanze tutto bene, ma non è lo stesso per il bagno.