Naturparkhotel Adler

Hiking in on the natural trails around the hotel, relaxing in the spa with multiple sauna flavors and ample spaces for a nap, dining, decent swimming pool for a cardio swim, delicate restaurant with friendly staff, what else ?

Long story short, we are a family of 4, 2 daughters of 12 and 17 years old , my wife and myself so we booked 2 junior suites from Tuesday 11/04 to Saturday 15/04. We experienced several times, 4 in total, on our room, problem with the room lock (card access), sometimes we were locked out and sometimes locked in of our room. After several calls and unlocking by someone from the reception, on the Friday, 2 guys from the maintenance came to our room during the morning (around 9.30), completely disassemble the lock trying to fix it and explaining to my wife that this lock cost hundreds of euros so they don’t have one in stock… Of course, we cannot stay in our room because of these 2 guys fixing the lock so we have to leave, go somewhere else, we came back 2 hours later still not fixed, then we came back 2 hours more later, door was closed but we cannot enter in our room, so trip back to the lobby from the 3rd floor (again…), they give us a key because the card lock was not fixed but bypassed, so now we have keys. On the evening, for the diner, nothing, no excuses, no word from the lobby or the management, nothing. On the Saturday morning, breakfast, then we went to the lobby to pay the bill, nothing, no apologies, no excuses, no commercial gesture even after my wife remind them of these recurring problems that we experienced, the inconvenience. So we paid the 3.000 € bill in full and left. Oh, I forgot they gave us a gift: 2 little bottles of Sekt, maybe we should have laughed at this, see the photo attached to this post. I hope that the 3.000 € they earn will be invested on some customer service trainings or management for dummies. By the way, the dishes at the restaurant are really poor, above average, really expensive and the service is so slooooow. Really disappointed by the management and the service, not at all customer service oriented, as already said in the title… shame, shame, shame ! PS: one positive side in all this story, is that there is a lot, lot, lot of good hotels in Schwarzwal but not this one, you’ve been warned ;-) Nicolas and family.

This hotel has changed hands recently, from a longstanding family ownership to being one member of a group of about 10 hotels in Germany. We had been maybe 10 times previously but are unlikely to go again because it seems to have gone downhill, notably in that the food has taken a turn for the worse. E.g. pastries at breakfast are now, I think, taken from a freezer pack and defrosted. The buffet lunch in the pool area now had nasty chicken pieces, and all the pastries were tray bakes whereas in the past there was at least one cream gateau. Is it the new chef (yet another!) or is someone trying to skimp and up the profits? A decent room is not cheap, and I would have thought that corner cutting like reducing the pool hours significantly is unnecessary.

Es waren schöne 5 Tage Erholung. Schade, dass gerade die Bauarbeiten auf dem Parkplatz war. Das Freibad war Ende Apri auch schon offen und der schön beheizt.

Trotz Anlaufschwierigkeiten sehr angenehmer Aufenthalt. Der Aufenthalt im Restaurant war zu jeder Zeit sehr angenehm. Das Essen hat hervorragend geschmeckt.

Sehr schönes Hotel, guter Wellnessbereich, zum Wandern , Ausruhen, Erleben bestens geeignet. Haben uns sehr wohlgefühlt. Die Angestellten und die anderen Gäste waren freundlich und angenehm. Kommen wieder

Wir hatten 3 sehr schöne, erholsame Tage. Der Spa-Bereich ist schön und für eine Hotel dieser Göße ausreichend. Die Zimmer sind sehr große und gut ausgestattet. Das Frühstücksbuffet ist reichhaltig und man kann Spiegelei und Omelette extra bestellen.

Tolles Wellness Hotel - wir waren nicht das letzte Mal da. Sehr ruhig gelegen. Ideal zum abschalten. Die Verwöhnkulinarik ist sehr gut. Das Abendessen klasse. Man kann sehr gut abschalten. Die Kissen sind besonders bequem

Sehr schönes Hotel, nette und ruhige Atmosphäre. Schöner Wellnessbereich. Gutes Essen. 200 Zeichen sind noch nicht voll, was soll ich noch sagen? Gerne kommen wir wieder mal. Noch 26 Zeichen. Empfehlenswert.