Embassy Suites by Hilton Winston Salem

The hotel does not provide parking , it is 25 a day or you can pay per hour. The lady checking me in was absolutely rude and spoke extremely fast trying to rush through checking me in. Didn’t explain anything so I had to figure out parking and everything else myself. Pool is ice cold , not able to use it and hot tub is broken. The room we had we completely run down, the mini fridge was shoved in a cabinet with no ventilation and the door would get stuck cracked open so it doesn’t stay cold. The bathroom was dirty especially the tub , the bottles of conditioner and others were not filled. The breakfast was ok but they are understaffed with that it seems because food would run out early and nothing would get restocked. We travel here once a year for my daughters jrotc drill competition and I had hoped with it being a Hilton brand it would be somewhat nice but I was comply thrown off by how bad it was. Between the street noise and people/kids running in the halls late at night sleep is not easy. Street noise isn’t the hotels fault nor the noisy people but just a heads up for others. The check out was the same , rude lady who didn’t ask how the stay was just ran through what she had to say fast and grabbed the key cards and went about what ever else she was doing. They do seem to be trying to remedy the situation since they reached out via text , but unhappy is a understatement for this trip.

On our way we read a lot of negative reviews and were not expecting much. Our stay way exceeded any expectations. Room was well-equipped, spacious and clean. All common spaces were nice and neat. All personnel super nice. They could have used some extra hands at the breakfast. The lady seemed a bit overwhelmed but the quality didn't suffer. We used street and public parking just round the corner which was free.

We had a nice stay. Great location and easy to walk to everything we wanted! The room was also comfortable.

The property was great and service was excellent. However, there is a fire station nearby and if you get a room with the street view, the siren noise is very noticeable. Also, the parking garage is managed by another company and if you have issues with the gate or ticket, the hotel staff gives you a number to call. Overall, it's a great place to stay.

Check in is a 4pm...told so many stories as to why my room wasn't ready till 6pm. That was ridiculous!

This is our second time staying here and won't be our last. It's always a safe, convenient and clean place to stay. The customer service is great.

Hated the interior room I asked to get moved at least 5 times. Couldnt sleep for 4 nights because of the light and the elevator noise all night. Horrible experience.

Great stay. Only issue was our cleaning service only replaced towels. Beds weren’t made, coffee wasn’t replaced, etc.

This hotel is a DUMP. We were in town for HPMKT so prices were sky high. The lobby is bright and remodeled, your basic regular tidy business hotel, so we thought…things quickly unraveled when we stepped into the room which smelled like it used to be a smoking suite. We had a two bedroom suite, one king bed and two queens. The shower in the king room was disgusting, mold all over. There’s no fan in the bathroom so the hinges have begun to rust. We made the mistake of pulling back the curtains and the amount of dirt, debris and cobwebs in the window was shocking. Like it had never been cleaned. The upholstery on the sofa was torn and the carpet had huge stains. The hotel is located near the police station, so it’s very loud ALL THE TIME. The only bright spot on this shanty of hotel was the complimentary breakfast. The food was a great start to the day and the staff was lovely and kind. There’s a Marriott right across the street and I wish we’d stayed there.