Val-U Inn

They didn't honor my paid reservation saying that ******* had cancelled all reservations (and not told those of us holding said reservations, which means that the motel itself should have let us know ahead of time, as they apparently knew already) for that night (which was the night before the annular eclipse) and made me pay $106 to have a room that night, which is reprehensible in the extreme. Sure, the lady at the front desk (Sherry) was otherwise nice and attentive to guests' needs, but I don't believe her story. No proof offered. However, if I want a room that night in town, her offer is likely the best offer, so I have to take it, not question it and not get upset with her. It's too bad, I have stayed there before and like the location. But taking undue advantage of guests who have already paid is disingenuous and Travelocity should consider NOT having this place on their website as a result. Yes, I did have another problem, which they took care of enough to my satisfaction, so it wasn't all bad. And they gave me a newly renovated room (good job there) which they hadn't planned on filling that night apparently, but it stings to have had to pay again for a room for which I had already prepaid months before. And while Sherry offered the next customer a miliary discount, she had not even discussed any possible discounts (military, AAA, AARP, etc.) with me and just took my extra money. I feel had and it helped to ruin a once in a lifetime experience. Let the buyer beware.

First off, I almost didn't get a room. I walked in to check in and they looked at me as if I was lost, referred me to another hotel that was probably where my reservation was. I confirmed the address, and I was in the right place. I went to get my reservation from my car and sure enough, I was in their system. It seemed as if they were overbooked and cancelled all their reservations about a month back. They said I would have to get a refund from *******, well I booked through AAA. All in all, they gave me a room. This room was the worst I have ever seen, and I am not super particular. There was no cable/satellite, just a coax cable hanging over a mirror with a copper wire hanging out of it. The remote had been chewed by something, I assume a dog as this place is pet friendly. There were cigarette burns on my comforter and bleach stains (I hope). I noticed blood droplets on the carpet. The room smelled of cologne. I did check for bedbugs and that was about all it had going for it (as I didn't find any evidence). Now, I realize that this may not have been a room they were looking to release as they didn't even realize I was coming. This was the weekend of the eclipse and the entire town was booked out, or I probably would have tried another hotel. In their defense, the staff was really nice. They sent a guy out to fix the tv reception, and he was there promptly and a nice man. The front desk staff, while seemingly frustrated that my reservation had not been cancelled, was very nice.

Bed sheet was stained, only one bath towel, and cigarette burns in coverlet. Very noisy. Room felt a bit dirty. Hotel is currently undergoing renovation. They are catering to long term stays and signs with rules are everywhere. Staff is very friendly and tries to be helpful. $50 security deposit charged a checkin and rebated in the morning when you check out.

The biggest plus was the price and you rating of the property. I cannot support that rating. They are in the process of renovating and boy does it need it. The carpet has paint all along the edges. The pillows made us go get ours out of the car. The TV had an antenna leading to a paperclip. Only two channels even tried to come in but they wouldn't last enough to watch. The mattress was comfortable and we slept well so for the price I guess it was okay.

The staff at the motel libby had a dig with them that barked. The staff apt visible with dirty sheets,two liquor bottles on the counter. I was not shown how to get to my room.

Not as advertised; No cable or SAT service; no remote control; cigarette burned hole on the bed spread; fire alarms went off at night and also in the morning 3 times; No ice;

No mattress pad until I asked just the sheet and plastic. No television no phone or way to contact the front desk easily. If they have remodeled, it’s not apparent. Broken furniture worn and dirty carpet and sofa.

Hallways smelled of animal urine and cigarettes. No toilet paper, had to go get it. Not enough plugs by the beds for phones or medical devices. Rooms are not clearly marked. Receptionist was making appoin**ents holding up check out. No truck trailer parking.

The room was terrible. I got a non smoking room but I guess that doesn’t matter. Someone had a trash bag covering the smoke alarm and must have lived there for a bit just to chain smoke. The shower was full of black hair still and once I got ready for bed I pulled the sheets back and there was a bunch of black hair in there as well. So that’s my sign that they don’t change the sheets between guests or clean the shower. So I just turned the heat up a little and slept on top of the covers. The room did what it was supposed to and I was able to move on with my trip.