Tana
25 de janeiro de 2024
We checked into this hotel tonight and have had nothing but a horrible unprofessional. MAJOR Customer service issue with the Front desk night supervisor. She was belligerent, rude, absolutely refused to help us at check in with a quiet room. Instead she placed us across the elevator on the Group floor hosting young students because we booked through *******. The room was very loud and heard of room outside hall conversations. Our only option which we didn’t do was to pay an extra fee. The room rate before all this was very overpriced above the listing on their website and we paid the hotel directly at check in. I even tried to explain we didn’t need an ada room ( was the only option at booking time but was accosted and harassed specifically by the night front supervisor refusing to help since we used *******. The assistant manager wasn’t even better and after mentioning what occurred never followed up with us or helped. The reviews mentioned this hotel as a wonderful place today and has been just a total nightmare and senior management definitely lacked any type of common courtesy or professionalism.
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