Comfort Inn East Wichita

BUYER BEWARE!!! Customer Service is at it's worst here! This "hotel" should not even have the name Comfort Inn! Absolutely the worst customer service I have ever had at ANY hotel I've stayed at through-out my business career and beyond! Involved in a snow storm in Kansas, no electricity in our home, called to make a reservation with the 800 number on-line, made the reservation for our room at 4:29. At 4:45 our electricity was restored! I called back to cancel the reservation. Was told the General Mgr, named John Meice had gone home for the evening. Front desk employee called him and was told he would not approve the cancelation! What?!? I was told that their policy was that they require reservations to be canceled prior to 4:00pm... even though I didn't make the reservation until 4:29! The worst part of this whole mess is that I spoke directly with the Gen. Mgr. the next morning and he was as disrespectful as they come! He insisted that he was not going to approve a cancelation on this reservation... period! Blaming it on the on-line third party reservation company! IF YOU THINK YOU'RE GOING TO GET GREAT SERVICE AT THIS COMFORT INN, THINK AGAIN! AND THEN THINK ANOTHER TIME!

We enjoyed our stay but I would recommend if the hotel did a few repairs. There was a hole on the bathroom door. Other than that the trip was fine.

One of our main reasons for choosing this hotel was the indoor pool. When we arrived, there was an issue with the door into the pool area. Room keys wouldn't work to operate the door, so hotel staff had to let us in each time. Also, something was wrong with the heat. The water was ice cold. We were told they were working on it, but it would have taken HOURS to fully heat that much water. How long had the heat been off? Why hadn't someone been checking the pool throughout the day? Breakfast was good with lots of options, but they started picking up early without making sure we were finished.

Very nice hotel with an indoor pool- friendly staff- my room was clean and spacious and I appreciated that they had a working luggage cart to be able to move my luggage to and from my room without having to make more than 1 trip! I enjoyed the complimentary breakfast and appreciated that they had a bench outside to enjoy some fresh air! Thank you Comfort Inn East Staff for having me- You'll are much appreciated -

I was very pleased with our overnight stay at this Comfort Inn. It was very clean and comfortable. The price was reasonable and it was quite. Breakfast was great and everyone was helpful and pleasant. We will definitely be back.

The proximity of where we were, and the easiness to check-in was a nice bonus since it was a late check-in. The room was very nice and clean. Would definitely recommend!

The check in clerk was friendly and helpful. The tv did not work… found the cable had been pulled from the wall. Didn’t have trouble after they stuck it back in but it looked frayed and not totally safe. The pool was brown/green and looked like scum on top… I specifically asked about the pool when reserving bc we were brining our grandsons and was assured it was all up and good. The hot tub was ‘out of order’. Very disappointing!

The property was okay. Not too fancy but everything was reasonably clean and neat. The pool was broke as were the vending machines but we were there to visit relatives and didn't have to have them. I wish they'd had a larger more secluded area for us to meet in but we did fine. Breakfast was standard fare - had a lot of selections and the one employee kept up well enough with our large group. They did have an ant problem along one wall ...I think they were coming in around a window. Overall we liked the place, it was quiet and gave us a chance to visit. Some of us traveled far to get there and hadn't seen some relatives for many years. It was fun and I hope we can do it again.

Overall I’d stay here again. My only real negative is the amount of noise in the room. We constantly heard footsteps from the room above us and there was loud shouting around 1:00am. The beds were extremely soft and the room was very comfortable.