Staybridge Suites Wichita

Been staying at here for years. Had a terrible experience on 8-24,25,2023. We arrived around 1pm and politely ask if we could check in early as we had meetings at 330 and needed to change clothes in the room. Desk clerk said nope, you didn’t request that when you booked. She said it will probably at least 3pm (normal checkin) she never offered to check with the maids or asked them to clean our rooms first. She never offered any other rooms that were previously cleaned. There was very few people in the hotel, so we know there were other rooms available. After waiting two hours in the lobby I asked her to check on our rooms, they were both cleaned, she was either too lazy to check on them, or just didn’t care. Next morning at check out, she saw us, walked out of the office to Move her car she said, so we waited again just to get a receipt. We then asked if we could get some ice (it’s in the kitchen area of the hotel foyer and the desk clerk in the past has always got us ice as there are no ice machines. Her response was “nope” no one’s back there right now. Worst customer service at a Staybridge I have ever received. After many years of staying here,I will not be back and I don’t recommend this place to anyone.

The room smelled horrific when we walked in and the windows were open (it was old and windy outside). I called the front desk to report it and then saw vomit on the bed skirt. It was disgusting. The immediate response on the phone was that the windows were open to "freshen the room". When we went to the front desk, no other rooms were available with IHG, apparently not in the whole city, to accommodate our family. So we had to drive all the way back home and cancel our trip. All of this was inexcusable - biohazards should not be glossed over with an apology - but the insult to injury was the treatment by staff from the front desk, all the way up. They said they were sorry and refunded our stay. Refunding a stay for a room that wasn't inhabitable is not fixing anything. If they clean their rooms in a way that this slides by, I have no confidence in the cleanliness and safety of the premises.

Came for a soccer tournament nearby. Had a wonderful experience. Room was clean and nice. Hotel was quiet and clean. Enjoyed the breakfast that was included. The boys also enjoyed the media room and fire pit. Staff was helpful and able to provide towels when needed. Location was perfect for walking to restaurants and stores. Very safe and convenient. Would definitely recommend.

Overall, this was a good stay. I had a studio suite. It was clean. Nice comfortable bed made the 6 night stay even better. I only received one room service visit and they replaced my towels and took out the trash. I had to go to the front desk several times to get towels. The front desk service was great overall and they responded quickly. The breakfast attendants were very friendly and helpful. They really do put in the effort for you to have options and a nice setup for breakfast. I enjoyed the French toast the most. Keep in mind that this is an extended stay hotel. You will see trash bags and towels outside of rooms. It is what it is. The trash is removed daily. I would stay here again if in the area.

The rooms and staff were great. The breakfast and happy hour were enjoyable. It was also convenient to my doctor's appointments and restaurants. I would highly recommend Staybridge as a comfortable and safe place to stay.

Excellent. Rooms great. Breakfast awesome. Staff great. Excellent place to stay. Clean I would recommend to everyone to stay here. There are lots of restaurants and stores within walking distance !!!