Northern Lights Resort & Spa

Overall, I had a great experience and a very comfortable stay. This small resort offers European-style hospitality run by the sweet and hardworking couple, Lynn and Tobi. While it's not upscale or luxurious, it's certainly of very good European quality. They met my expectations and exceeded them in some areas. The chalet was spacious and impeccably clean, with snow-white towels and spotless floors. Chef James' meals were delicious and creative. The included meals were the ideal amount for me, although possibly not enough for those accustomed to North American hospitality. The staff was friendly and accommodating, notably Patrick, Dorothy, Remi, and Ollie, who went above and beyond. My favorite was Ollie (I hope I spelled the name correctly). She went the extra mile to please during meal times and her nighttime Aurora hunting guidance was exceptional. Her enthusiasm and helpfulness in setting up my phone for photos, using a tripod, and offering to take pictures of guests all night were impressive. Although did give a perfect score, there is always room for improvement. Firstly, the bed mattress was too soft, affecting my sleep. I realize it's not something you can choose, but I was caught off guard as a frequent traveler who rarely encounters this issue in hotels worldwide. Secondly, the airport transfer had the latest option at 10 am. Given our flight was at 5:30 pm, I felt rushed out of the resort. They offered a city drop-off, but there wasn't much to do in the city for six hours. This was extremely inconvenient, especially for warm-weather guests who had to carry warm clothing and repack it before boarding. I wish they allowed us to stay on the grounds or offered a short city museum tour with lunch before heading to the airport. Nonetheless, I enjoyed the experience and would recommend it.

Not great for off season. The room is nice. Views were misty most of the time. The space was nice, just underwhelming for the price. Sheets are rougher than I would have expected. Listed with fireplace, couldn't use it off season, it was a chilly rainy day and would have made our stay better. I'm sure it's great with the stuff like a fire indoors and out during winter season, just not worthwhile in the summer.

Absolutely incredible experience! The views are spectacular, the excursions are fun, the food is delicious, and the staff are so kind and attentive. We booked the aurora glass chalet for a week and highly recommend going this route. It was so fun to wake up in the middle of the night and look directly out to see if the lights were active. We are glad we stayed for a full seven days because we had a great show for the first half of the trip but the second was very overcast which hindered the view. I don’t have a bad thing to say about a single person we came in contact with. The owners are very kind and knowledgeable. I can’t say enough about how attentive and flexible Patrick (and the kitchen staff) was to our food preferences. The on-site guides (Juan, Richard, and Dorothy) were very knowledgeable and so personable. The Northern Lights and the dogsledding excursion which we booked through the resort were the highlights of our trip but not a single detail was missed and this bucket list trip will be memorable to us for a long time.