Usuário convidado
30 de março de 2024
Bearing in mind this was on the eve of a bank holiday, both hotel and adjacent bar/restaurant customer service was atrocious, I personally had to enter the kitchen twice on the Saturday lunchtime to grab someone's attention, the staff (some who I felt sorry for) were invisible and some (alas, were poorly trained), ringing the bell seven times in the hotel reception, and on the following morning I was astonished to find just two members of staff running the whole restaurant breakfast sitting, refreshing cooked food, answering queries, and greeting new customers. Cups and food amongst other things were on short supply and the quality of the food clearly rushed, and when this happens... chaos ensues. The hotel corridors were strewn with linen, no apologies from staff after repeatedly ringing the bell. The management of this hotel, be it local or regional need to have a good look at themselves as this "first impression" that would have been experienced by dozens of couples and families, and no doubt some people wouldn't have flinched at what they saw and suffered, but a lot would have been very, very disappointed. I'm always honest enough to say positive things when they are deserved, and that was the room, BUT THAT WAS IT! GET A GRIP PREMIER INN & BREWERS FARE!
Traduzir