New Brookfields Hotel

I stayed for a full week at the new brookfields hotel and I loved my stay. The staff is very helpful and friendly. Their food is very good and has a long list of choices. Breakfast is usually the same all week, but has lots of choices. I would definitely visit the hotel the next time i am in freetown.

Wonderful hotel with wonderful staff. But the only comment that there is no external haste inside the bathroom so you can wash your self after finishing because I am a Muslim and it's necessary to use it.

The best night I've spent out of my home this November❤️ It was absolutely amazing and breakfast was to die for. Loved it!! The pillows were very fluffyyy...also loved how I could access good music. My room view was spectacular.

I give it 5 stars, thanks to the kind service particularly from the two ladies at front desk (shout out to Agnes!). They were very accommodating and helpful, always solution oriented, kind and respectful. Location wise - the hotel is close to many of the offices I needed to visit which was convenient.

Very high standard of rooms and food service here. Great poolside bar/cafe and very nice pool. Breakfast is great with lots of options. Area around the hotel is busy but close to government offices and accessible to downtown and for the routes out of town.

Our group of 28 stayed at this extremely comfortable and modern hotel for a week. It was comparable to a U.S. Hampton Inn or Holiday Inn Express. Comfortable beds and nice pillows, good lighting and outlets for chargers, hot pot for making coffee/tea, glass top table and comfortable sitting chairs, modern bathroom with two sinks and nice shower, door alarm, and flat screen TV. Very clean and tidy with daily maid service. Dining room very nice with good food selection. Bar offered a variety of alcohol. Pool is beautiful. Gated and secure. I had a minor issue with the shower and toilet and maintenance was swift.

Brilliant hotel The experience gets better each time. I started staying at the hotel 3 years ago, the improvement over time is evident. Well done to the whole hotel team. The breakfast and apple crumble with vannila ice cream are my favourite.

In June, I stayed at the New Brookfields for business, so I had to interact with employees of different departments, and I am pleased to express my experience during my stay. First, I want to use this opportunity to express my sincere gratitude to one of the managers (Kadija) for her professionalism. Since I was at the NBH for business and the business's fluidity, I had many changes to my meeting schedules and reservations of meeting halls and rooms for my international guests. Still, Kadija was always willing and able to work with me to accommodate those changes before and during our stay at the NBH. You were phenomenal, and your hospitality was impeccable. I honestly appreciate your customer service since it’s something that’s not common in Sierra Leone. I must also commend the front desk staff members, including Kai and the guy that worked overnight. They were very helpful. Pa Fullah was also helping me out with ironing, which I appreciated a lot. The Food and Beverage guys worked with me several times, including taking and delivering my orders late. They ensured the halls were organized per our specifications, even in emergencies. I am grateful to them. I regret, however, to express my disappointment about Susan whom I believe is one of your managers. I had a couple of experiences with her that were not pleasant. She was rude and unprofessional with me regarding issues that could have quickly been settled. I had to assert myself as a customer to have those issues resolved. It took the intervention of your front desk staff to resolve the issues. She is unlike the rest of the team, and I feel obliged to bring this to your notice. I would be remiss if I ended this piece without mentioning Aisha, who was always very pleasant to me. Finally, despite the little speck, I will repeatedly choose the New BrookFields Hotel and will always recommend your establishment to my family and friends. It was nice doing business with you. You Rock.

I stayed at New Brookfields for the second time in two years and the Hotel exceeded my expectations on both occasions. Staff are attentive and responsive to the needs of guests, from booking to check-out, and they made me feel at home. New Brookfields is also ideal for business and leisure travellers, as it provides easy access to ministries/agencies and businesses in central Freetown as well as the beaches of Lumley. Overall, I recommend New Brookfields with the highest of endorsements and will continue to patronise the Hotel whenever I visit Freetown.