Home2 Suites by Hilton Salt Lake City / West Valley City

On our recent stay, my fellow Hilton employee and I took a vacation to this property. Upon check in we were denied our bottles of water as our Hilton honors status was claimed to be not eligible for them, we did in fact qualify for waters according to Hilton guidelines. The front desk agent also didn’t care to check our ID’s and we would have preferred this for our safety. When requesting a late check out we were told no because we are team members and that they only had 25 check outs. As someone that works in the same profession and at the same company, it was very disheartening to be treated lesser than any other guest, especially considering this would never happen at my property. I will not be recommending or returning to this property.

Without a doubt, this has been the most disappointing experience I have encountered at any hotel. I will refrain from elaborating further, but I strongly advise spending your money at a different establishment. The night management a completely rude woman is exceptionally poor at her job no "F'S" given. As well as the front desk agent he showed a complete lack of concern for their guests. The two of them together will drive that hotel into ground. If it were possible to assign a zero or negative rating, I would do so without hesitation. The night manager, a woman, exemplifies this indifference. I recommend choosing an alternative accommodation, as their focus appears to be solely on earning a paycheck rather than providing quality service.

So this hotel is a bit out of the way, but it was great. The front desk staff were friendly and helpful. The room was clean, spacious and had all the things we needed to reheat and eat some ready meals. We used the laundry and the gym, both good as expected. My only complaint would be the absence of an egg breakfast without meat - I am being very picky! This was a great value hotel, clean and modern, that didn’t feel like a big chain, felt more like a family run hotel (in a good way!). If you are not bothered about staying near SLC center, I would recommend.

Was a really nice hotel, clean and quiet. It had the basic requirements, a comfortable bed, it was dark in the room at night and it was quiet. The breakfast was ok. Really a solid hotel when you are traveling for a night on the road.

Be aware that their bed sizes are not the standard sizes rest of the world uses. We had booked a room with 1 queen bed and our room definitely had a bed that was more like full size. When we asked front desk about it, they said it is definitely a queen bed which is professionally measured and is called “Hotel queen”. But no where in the listing do they mention it as “Hotel queen”. I have stayed in 100s of hotels with queen beds and this definitely was not a queen bed! We were surprised to see other reviews later with similar complaints. Even the front desk staff acknowledged that other people have mentioned this before. When we asked them how 2 people are supposed to sleep on this bed, their literal response was “it depends on the person”. Does that mean we are fat? Either update the listing to say “Hotel queen” instead of “Queen” or update the rooms with actual queen size beds. Preferably latter for future guests' comfort. We asked for cancelling our reservation for a full refund and booked another hotel. But this wasted couple of hours on a day after 5 hours of driving! Definitely not the service one would expect from a Hilton hotel. Good sleep is the most important thing that a hotel should provide. Cut costs elsewhere and not on beds!

We wanted to like this hotel. We were looking for a hotel with good reviews, away from the hustle, and a walking path nearby to take our dog for a walk. This should not be a budget hotel for the price we paid. However, we discovered after checking in that the hotel management has provided a home for feral cats on this property. The outdoor patio and fire pit area has been taken over by these cats. They have crates for the cats and are feeding them in the patio area. You can see plates on the ground in the photos. They do have a designated pet area but our dog couldn’t use it because one of the cats was very aggressive and wouldn’t allow us to pass by to access the area which could potentially be contaminated if these cats are carrying any disease or if they were to attack a guest’s pet. Someone needs to be responsible for what could be a hazard. We paid $50 for our dog to stay with very poor facilities. The hotel appeared nice inside, our room was clean. We didn’t have any dishes on the shelves but we discovered much later that they were all in the dishwasher. The breakfast was bad. They had ham and swiss cheese sandwiches that were hard as a rock. We were very disappointed with our stay and it was a bad ending to our nice road trip.