Summit Newa Regency

One of the worst hotels to stay in Pelling. I have stayed in multiple hotels of the Summit hotel chain, like Summit in Gangtok and Darjeeling, but found this one to be the worst. I booked the hotel just by its name, but I was wrong. There was no exhaust in the bathroom. The tiles were broken. The condition of the double bed was very poor. There were insects all around the property. A lot of dust was on the tables and lamps. There were stains on the curtains and the bedsheets. The sofa set was very dirty. It was my worst decision to stay in this hotel. I asked for a refund, and they shifted us to more than 2 rooms, but the condition of all the rooms was very bad. Finally, they told me they would provide a refund for one day, and we had to stay in the hotel for one day. They provided us with a family room with twin beds. On the second day, I left the hotel, and they refunded the payment for one day. I called the Summit customer care staff regarding this issue, but every time she told me to give her some time, they were looking into the issue. She was not responding properly and was very rude at the same time. I would like to request Summit Hotels to kindly renovate this property as it is a very old property. I would also say that no one should book this property for Pelling as its cost is high compared to other hotels, which provide much better facilities. If someone still wants to book this hotel, they should book the family room with twin beds, as this was in better condition compared to the other rooms (although the charging port was not working in this room as well). I must say all the hotel staff at Summit Newa Regency were good and polite all the time. They tried to support as much as possible from their side, so I want to thank all the staff for their kind behavior. But if the condition of the property is that bad, what can the staff do? I clicked more than 50 photographs of different rooms to send to Summit Hotels customer care and Yatra customer care, as I booked the room through the Yatra app. For further reference, I am adding all the photographs that I clicked. Kindly check below for the photographs. Note: We have booked 2 Premium rooms with Breakfast and Balcony and were 4 persons.

Stayed in this hotel and service top notch, food tasty, tried pizza it was delicious & yummy, view from rooms are very beautiful that overlooks mountains. Very convenient location. Staff too good with good facilities, cleanliness beyond expectation.

We enjoyed our stay food was delices. restaurant manager was very nice he spoke in our native language kanada,were are very Happy.Room clean & Neat & All staff was very polite. Hospitality was excellent especially,Mr.Mahesh Overall restaurant team was very nice.