Hilton Garden Inn West Monroe

Rooms were not updated, had to move rooms because our first doors lock wouldn’t work. Half the hotel doesn’t have hot water, bathrooms are in terrible condition - rust everywhere/ paint peeling. Staff tried to steal items from our group and we had to challenge them for them to return the items.

Hilton is a well-respected and trusted name in hospitality, which made this experience particularly disappointing. Upon check-in, my reservation could not initially be located. I was provided a breakfast voucher only 15 minutes before breakfast service ended, rather than at the time of check-in. Additionally, there were used, dirty towels from a previous guest left in the restroom, indicating that the room had not been properly serviced. More concerning, there was an active water leak in the bathroom above the sink that appeared to be coming from the light fixture. The water ran down the mirror and wall, onto the counter and floor, pooling and soaking my personal hygiene items. The carpet outside the restroom was also saturated, creating an unpleasant odor in the room. When I notified the front desk, I was offered the option to move to another room; however, I was informed that I would not have a working room key and would need staff assistance each time to access the room, as only a master key would function. This solution was not practical or appropriate under the circumstances. I believe more should have been done to properly accommodate this situation, and I expect a higher standard of service and care from a brand with Hilton’s reputation.

I paid for an Executive suite through ******* and was re-booked into a normal room with a king bed. I was told the price would be the same as that was supposed to be ok with me. I will be requesting a refund for the room I paid for instead of what i got.

Room was just O.K. Rust on the tub, rust spots scattered in the tub area. Not having power in your house and coming into what I thought would be peaceful, was not. As high as the prices were I did not get what I paid for. Neighbors were noisy entire night, had to call front desk to notify staff. Entire night they were loud. I work in health care and needed a mental break. I would have been better staying at my house with no heat, I did not get what I paid for. This has been one of the worse experiences in what was suppose to be a top notch hotel. Not worth the money.

The staff was very sweet and helpful. Room was clean and breakfast was delicious. Thank you!

First room I reserved wasn’t clean. The second room room service never showed to clean even though I requested the service 3 times. They also said that we would have to pay for the breakfast. It wasn’t free. The entire experience there wasn’t pleasant.

Free breakfast was $10 for each kid. Staff sat on her phone most of the time. Front desk staff were friendly. Parking was fine. Overall it was expensive for what we got.

The worst hotel I have ever stayed in. Stinky/sticky carpet. Stains on sheets/pillows. Black stuff on shower head. Dirty tub. Funky smell in entire room. Falsely advertisement. Too nasty to so expensive. HORRIBLE!

The only reason I’m not rating our stay a 1 is because the downstairs was inviting and the staff was friendly. The room was horrible. It smelled of either smoke or mustiness upon entry. The carpet had visibly not been vacuumed. The tub was grossly rusted (and I opted not to use the shower). We had to unplug the refrigerator due to how loud it was running, and I didn’t even want to touch the remote. For a solid decade, I was a loyal Hilton Garden Inn customer, then veered away. After this experience, I realize why I stopped staying at the properties.