Surya Grand

Our room was smelling bad. When we asked for room change they did not have us another room. We slept in 3 days with bad odour. The hot water was not running. We had to bath in another room and come to our room. So much inconvenience. Our room was dusty and i got allergy from it. Staff was lazy and non cooperative. We were having breakfast and i checked the bread's expiry date - they gave us 3 day old expired bread. When we pointed out, they replaced the bread after our breakfast time got over. When we complained at reception the lady said " haan but replace kar diya na bread abhi. We were carrying 7 luggages and my mom with knee injury needed help with carrying luggage out of the lift. I was in lift trying to pull bags out of it. None of the staff helped us with bags or luggage management seeing us struggling with it. I asked for help and they were just sitting and watching us. And there was a *** at reception who started showing us attitude saying - "ye hamara kaam nahi. We had to fight at reception for basic things. No cleanliness, bad hospitality, poor management, average services.

Water bottle ka charge laga rah e h 8. 30am se pahle tea available nai h room ka ac sahi se kaam nai kaur raha

Property location is good, rooms & amenities is also good. Room & washroom near n clean. Staff is very trained & polite. At night 3. 30am required medicine but not finding day night chemist their night main lobby staff took his bike & take me to medical store about 4 km away from hotel. I am so impressed & thankful for helping me.

So dirty language and so dirty people all waiter so dirty management staff so dirty manager everything is bad

Room was clean and comfortable bathroom was clean and cozy. Breakfast was good with a variety of options overall a comfortable stay.

Top of toilet seat was already soiled, shower knob was broken, room service was not prompt. No wifi.