Residence Inn Lansing West

What a welcome we got - great staff and good amenities - very good upkeep of the property. Comfortable room. We really slept well. Nice hot breakfast with juices and coffee. As a Bonvoy Platinum for life customer, felt welcomed. A great send off by the ladies at the reception. Well done Team Residence Inn. Will be back on our next drive to Chicago from Canada!!

The front desk team was great and very friendly. The maintenance was very fast I asked about my curtains they replaced them the next day miss Brittany was a great help. Mr. Jason makes a wonderful weekend breakfast. Miss Rose always leaves my suite clean and smelling nice.

I felt like it was a little bit dirty it just seemed like things looked old or broken the toilet was broken coffee maker was broken I just didn't feel like I was walking into a clean place with the amount of money I was paying for one night

The staff is phenomenal. Overcomes the old decor and the need to remodel. Can’t praise the staff enough.

Very nice place. The front desk attendant was extremely inviting and welcoming. Sometimes over the top service can come off as misogynous, but this was not the case at all. I believe that lady is just that, a very nice lady. They even had a personalized hand written welcome note with a goodie bag and everything.. It was a very nice touch. Thank you

The staff was extremely nice and helpful. Our room was perfect, clean and spacious. Saturday morning breakfast was great but Sunday, was not. They only had small plates out and the eggs and sausage tasted fake. My only room complaint would be to get better bed pillows. They felt like they were just pillowcases stuffed with stuffing. Not firm or comfortable. Otherwise, we will be back.

I wouldn’t recommend this place to my worst enemy. i had a little birthday get together there got the two bedrooms suite with the fireplace me and my friends were racially profiled by autumn and this lady with green hair , they called the cops on us 5 cops pulled up and we had just gotten back to the hotel from spare time and when we got to the room we ate the rotel i made so we weren’t gonna eat and talk and you walk past this other room on the hallway and you hear people yelling and stomping so automatically they think it’s us just bc we’re black ? what do you gain from being ****** ? so thank you autumn and the lady with the green hair you ruined my day and i will be calling corporate i want you guys fired for ruining my bday and racially profiling me. and i have videos too i want yall to look at them security cameras and see what they were talking about too bc when one of my friends went down there he overheard them talking very ****** . so don’t even try to lie bc i got stuff on camera and yall have it in 4k too

Hotel was very basic, but was fine for our purposes. The property is definitely ready for a refurbishment. The black out curtains were torn. Rooms were fine. However, we stayed four nights and the rooms were not freshened at all during our stay. Not even to empty trash or freshen towels. I would probably look for another place to stay next trip

The advertisement for this property listed a pool and hot tub. The pool was closed for the entire stay and there is no hot tub on the property. This is false advertisement so we were very disappointed. I bought a new swimsuit and couldn't wear it.