Travelodge by Wyndham Waukegan Gurnee

The lady at front desk was rude and when I tried to explain she spoke to a man in their language. I stopped in to see if I can check in early, but she rudely explained that I cannot check in early because the room had to be thoroughly cleaned. I came back at check in time but she tried to argue with me about security deposit. I paid her, but when I went into the room, I was completely shocked because if we couldn’t check is because the room had to be thoroughly clean, she should get new cleaners their pillows were yellow and dingy and hat, black stains on it. We picked up the mattress just to make sure there were no bedbugs, but they had dead flies and a McDonald’s wrapper and some sausage underneath the mattress. I went downstairs and told her because I was completely disgusted and I should call ******* because it was not her problem. She never got any complaints and I was silly because I was asking so many questions and charging less than usual for security deposit but it had to be paid in cash and she doesn’t have to tell me why and I was just supposed to call ******* if I had any questions or complaints about the establishment. I ended up checking out and renting another place for two nights.

Check in made put a deposit on the stay. The room had a layer of dust and was stained everywhere. Washcloth had some short and curlies and the lobby and halls were hotter than outside, it was 82 outside.

The desk people were rude and the whole lobby reeked of cigarettes. One of them didn't know how to use the computer reservation system. They demand $20 in cash up front as a deposit to ensure we didn't smoke in the room. The hallway to the room smelled like ****. One of the beds had hair and "stains" on it. They inspect the room before checking you out. We got our $20 back. But the shower water was nice and hot

When i arrived they rufused a room to me with out a cash deposit. And told me to call my booking agency for a refund. So i left and went to another hotel. When i call ******* for a refund the travellodge refused my refund so the took my money and never gave me a room

It was okay except they charged me a $20 deposit when I secured the room with a charge card and they didn't give me the $20 back I don't understand that.

old hotel appears to be several long trem people staying here. . lots of smokers! exterior door not secure as the dont shut on thier own..Guestionable when they require $20 cash deposit! Prob why it was the cheapest rate around. Not sure why zWyndam has thier name on it

External needs much repair hall carpet & front entrances unacceptable, room um ok

Charge a $20 deposit on check in cash only no credit card, and attempted to not issue a receipt. I got the receipt eventually. This is not right, cash requires receipt. How does anyone know that check out clerk will say I don't have your deposit. This deposit was NOT on the web site. And then they have to inspect room in morning before getting deposit back. Room as ok. Bed was ok. Hallways terrible smoke and mildew smell. This is my first bad review and I hate doing this. But this management needs to get their act together.

We were unable to stay at the property because our flight was delayed by 5 hours which kept s from staying at the property.