Fairfield Inn & Suites by Marriott Watervliet St. Joseph

Phones were down at the facility due to a recent storm, however, we were promptly greeted at the front desk and allowed to check-in early. Room was clean and breakfast was good. In the future, if they or any local hotel has this problem, they should either notify the parent company or put something on their website so folks trying to contact them directly know what is going on.

Gross bathroom sink- toothpaste and stubble hair, probably wasn’t even touched. One of the bath towels had brown stains on it, used it for the floor since the floor was wet from no shower liner with a cloth curtain. No hand soap in bathroom. Conditioner was empty in shower. Snack bar in lobby was not stocked. Coffee in morning was empty. This used to be a Fairfield by Marriott and was definitely a nicer facility. Will only stay there again because it close to business, after inspection, otherwise I’ll stay further up 94

Breakfast was just ok. Blood on Mattress corner in room 332. Door hard to open due to carpet. Curtains fallen. Shower head coming off of setting. Overall was ok

Clean hotel. We liked the attached water park.There was some confusion about the cost of the water park so I suggest you call the water park ahead and get the scoop if you plan to use it!

I picked this hotel for my family because of the pool and arcade/game room. After paying my non-refundable room rate, I learned at check-in that the pool and arcade/game room were closed for renovations. However, the next morning I woke up with bug bites. We found some small black dots the size of a period at the foot of our bed and one small bug--I think that the bed had bed bugs. I reported it to the front desk, and they seemed grossed out but never even apologized. I have spent the last week trying to heat-up everything that we brought with us to try to avoid bringing home any bugs--which has been extremely inconvenient. I was not given any refund, being told that the "original cancellation policy" applies (it's non-refundable). I will never stay at a Marriott hotel again after this, and I'm not happy with ******* either. This hotel and experience were AWFUL.

The tub faucet leaked considerable and continually. Prefer if the HVAC fan could be set to run constantly but only "auto" was available. The front desk did not seem to care the tub faucet ran continually.

My dad asked if he could get some garbage bags for our room since the bins didn’t have them. The front desk attendant just said “no you may not”. Then the next morning at breakfast at 8 am everything was empty, just crumbs. In the kitchen there was one gal working like crazy, and then there were three workers at the front desk just chit chatting and laughing while the kitchen lady clearly needed assistance with the large crowd waiting for breakfast.

Booked the property based on the amenities. It is advertised with a bar/lounge, restaurant, deli, indoor pool. None of them were available. Very disappointed! Room was average, but not the standards i was expecting from a Marriot property. Could not recommend!

Mold on bathroom walls - I can provide picture Shower valve leaking constantly. Shower valve was turned to the point that I thought it was stuck. My wife couldn’t open it at all. Once I opened it and used it I had to twist it off with a lot of power. Otherwise it was constantly leaking. Very rude and irresponsible employee at check in. I asked for a room on second or third floor and he told me he doesn’t have anything available. Then he hand me a key with a room number 300 which was good but I at weird. A minute ago he specifically said he only has ground level available. After he checked us in, he informed us that the pool is closed. I haven’t responded to his announcement yet while he said “ if that’s a problem I will be more then happy to cancel your reservation and you can take your pack some please else. First of all - we are family not a pack. Second of all - he should inform us about it before checking in. I found it very rude. Breakfast - worst ever. There was literally nothing left to eat once we got there around 8:45 am. Bowl with bacon was Bowl with scramble eggs was empty There was no toast, milk, cereal, coffee, apple juice or paper plates! Literally there was only bagels and orange juice. When I told the staff about it there wasn’t much of reaction or apology. The wood started making its way out in about 30 minutes. At that time there was about 40 people with small kids waiting for the breakfast. Trash cans in the dining area were overflow