Usuário convidado
1 de março de 2024
We booked this property because it says beachfront, however, in reality, you have to go for min. 20 minutes through dirt road and then vehicle road to reach the nearest beach. They have a tunnel, which they call a shortcut to the beach, but it is impossible to go through there even when the tide is the lowest because this small, dump tunnel leads to coral and dirty " beach", which is not walkable. We were only told about this access to the beach after payment at check-in, which makes you feel cheated on. We explained that we prefer to leave after paying for only one night as this didn't match our plans ( my friend had birthday) and that we expected beachfront. however, management refused to refund us. This is not nice to make your customers feel cheated on and then prisoners at your property. They provided birthday cake and wine as a compensation, but they confirmed it before our arrival as a special request, so it was not a compensation in this case. They have also offered free massage but it still doesn't compensate the inconvenience due to misleading information. If you like to be isolated from shops/restaurants/ entertainment, don't care about the beach and would stay by the pool all day eating at the hotel restaurant overpriced and tasteless food, this is a place for you.
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