Global Luxury Suites at Capitol Hill

The outlets did not work, staff was very rude except for innocent he was such a help he went above and beyond to help me and my staff,

When booking this property on ******* I feel like I was bamboozled. I thought this was more of a hotel, not a short term rental. After learning this, it would have been fine but the communication was terrible. I kept getting random threatening text messages to send pictures of my credit card and license which is very unprofessional and unnerving. The property in its self was average but my biggest complaint was the key entry system. The app that allows access to the entire building is hit or miss because the internet service in the building is terrible causing me to be stuck in the elevator multiple times. If you want something quick and cheap that borders sketchy go for it, but I would recommend a traditional hotel like the Marriott that is right next door.

Checking in was a mess , they state that parking is available but yet you have to pay $40 a day . There is little to no staff in the building. The staff that actually got back to me was from another state . There was a nonstop Humm that was in the apartment. And as for a non smoking apartment I had my 10 year old with me and my wife and the apartments around me were smoking so much the whole apartment smelled , I would not recommend this place to anyone

Everything was great. The bed frame needs to be updated, but still a 10 out of 10.

Bed was not comfortable at all. Floor would have been softer. Entry was easy once the app was download.

I like that it has washer and dryer and kitchen. What I did not like is the 2 days we stayed didn’t have internet after going to customer service twice.

The rental apartment itself was nice and functional. The refrigerator and washing machines looked new and the walk in closet was a big plus. However, the chain of command for service was extremely kafkaesque. I was given a business card with three customer service numbers by the front desk person. The first number put me through to someone, but they bounced me back to the front desk person, so they were no help. The second number was not in service. The third number was a wrong number. This was problematic for me because I was not able to gain internet access during my stay. Although I was able to use the login information provided by the company to connect to WiFi, the signal was insufficient to perform any basic internet task. A minor inconvenience was the building’s physical security system. I was given two seven digit numbers (one for front door and elevator access and one for my room). You have to carefully input the number fairly quickly on a small arc pad each time. Normally, this shouldn’t be a problem, but if you’re carrying groceries or a child or have a disability, then I can imagine that having to enter three seven digit numbers to get in the building, go up the elevator, and get into your room would be a huge pain. The last problem was the floors, which were very dirty. If I took a shower and walked around the apartment with no socks on, I would accumulate an uncomfortable amount of dirt on my feet. Socks were a must.

We were in town for college tours, this place was clean and centrally located. We are very happy with our stay