Homewood Suites by Hilton Warren Detroit

My recent stay at Homewood Suites by Hilton in Warren, Michigan, was unfortunately far from what I had anticipated. I chose this hotel specifically for its pool, as my 12-year-old daughter had been eagerly looking forward to a small birthday pool party with family. However, upon check-in, we were informed that the pool was closed and wouldn't be available for another day or two. To our dismay, further investigation revealed that the pool had been closed since the summer, and this crucial information was not mentioned anywhere on the hotel website. This was particularly disheartening as swimming was the sole request for my daughter's birthday celebration. Despite utilizing the Hilton app, I encountered issues with the wireless room key feature, which was unexpectedly unavailable. The front desk staff, however, were exceptionally helpful throughout my stay, addressing various concerns I had with the room. One of the remotes was missing a battery, which was promptly replaced. The TV in the living room area was unresponsive to the remote, requiring maintenance assistance. The room itself appeared worn down and in dire need of an upgrade. Towels in the kitchen exhibited a yellow tint, and the sofa bed in the living area was broken, though we managed to make it work due to sheer exhaustion. Regrettably, the sleep quality was subpar, marking one of the worst nights I've experienced in a hotel. Furthermore, a disconcerting discovery of a pair of panties under the bed in the main sl

The property was clean and welcoming it looks like a five-star hotel this service even overnight was excellent everybody was very helpful

Clean, great rooms, staff was extremely friendly and helpful. You’re close to big stores to stock up on food and drinks if needed. Only critique was the swimming pool- looked a bit dirty/old and would benefit from some upgrades/improvements. Kids didn’t mind though- absolutely would stay here again!

Check out time and breakfast time being extended and a full kitchen was super impressive

While stay was fine, there are two items I want state 1- for a suite, bathroom sink should not be outside. 2- An unfortunate experience happened on 2nd day morning when my son found a bedbug in his bed. While hotel looked clean, we were shocked by this finding. Hope you would do thorough extermination. Thanks.

I did not like the smell of room it gives you feel not good some staff at bathroom not working properly. Phone not working in your room

Didn’t have a full kitchen as advertised and shown in pictures. We had to cancel land book somewhere else at the last minute. Please revise what you advertise! Thanks

Room was nasty/ couch was sunk in. A lot of pets/hair

We are a travel ice hockey family and travel A LOT. This stay was the absolute BEST experience we have had! The hotel is very clean, stylish, and updated. There is a basketball court outside that the kids enjoyed. The pool and pool area were clean, as was the courtyard - which had lots of comfortable seating and and a fire, and a couple large grills. Breakfast was good! The buffet was clean and fully stocked. The highlights of our stay though all pertain to staff. Staff were friendly, knowledgeable about the area and offered to provide directions and suggestions for restaurants/attractions/local events. Staff were tolerant of our hockey team and designated a conference room for the boys to play/hangout in. Staff were very kind to the team and were interested in how games went, asking for updates on scores, etc! Best suggestions from the front desk: If traveling in the Fall, checkout the local cider mills. Closest one is called Blake’s. Delicious cider, lots of fall activities for the kids. If it’s the week leading up to Halloween, checkout Tillson Street in Romeo. About a 30 min drive from the this hotel. The whole town is decked out for Halloween.