Punthill Knox

Ideal location for what my partner and I needed service was really good room had a lot of un painted plaster touch ups that looked really rough and the room had a feint smell of cigarettes overall 6/10

A very comfortable stay with puntknox apartment. A seperate washer and dryer was also provided and was useful to us. The room was clean and big with great kitchen facilities. Parking was also free and what more can we ask for. The only downside was just the bed which was comfortable but was really really soft which sunk in when we slept on it giving us a partial backache in the morning. Other than that we are happy with the stay and the affordable price

Was nice and clean workers were very friendly. Bed was oh so comfortable. Apartment was very homely. Close to everything

The property is in a very convenient location, but our room was on the main. Road, so lots of road noise. The tvs were the smallest I’ve ever seen. And the very small show head made for an average shower

Upon check in the room, found toilet seat cover broken off. Carpet has a damp smell. Remote for television wasn’t working.

We arrived late on our check-in day to find the room hadn't been cleaned. There was juice in the kettle and there was a liquid dripping down the bed head. The bath/ shower floor was dirty from cups being sat on it. We did need extra sheets for our son, but there weren't any, so we had to take them from another room. The blinds and couch were both filthy and we had to place towels on the couch to sit on it. We also found what could only be a bag of ***** on the back patio in the ash tray, which also was full of cigarettes. The entire apartment needed renovation/fixing and it just wasn't a liveable space, or somewhere you wanted to be. I can't say what other rooms would be like, but they didn't have any other rooms suitable to move us into, so we had to stay the first night and left to find other accommodation the next day. The staff were nice and accommodating, but I did have to follow up with them quite a bit after leaving. We did get a refund in the end and compensation was also offered, but I haven't heard from them in regards to that.

I couldn't check-in. Didn't end up getting my room. Call the phone number provided and was put on hold for over 30 min. Ended going to another hotel I would like my money refunded please.

our room was not very clean. where the dryer was you could see the dust on the wall. the toilet still had toilet paper and floaties in it. there were no face washers. the tv in the bedroom would not turn on. I have stayed in a lot cheaper motels and they have been a lot cleaner. the staff were friendly and accommodating

Pretty average. They didn’t give us our free bottle of wine until we were leaving, acknowledging it was in the notes but they hadn’t bothered to read it. We got late checkout but they forgot and woke us up knocking on the door. And they made us check in ourselves with an emailed form. The receptionist also told us the pool was indoors and 24 hours (which was false on both counts). Otherwise the location was good and it was clean. Would be good for the receptionists to learn some customer service skills.