Usuário convidado
16 de setembro de 2023
Truly awful in every possible way. Booked for 2 nights....it is not a hotel is a hostel with hotel prices. Rooms are old, no bathroom, thin curtains that don't block light, no sound proofing and while staff are very friendly, Management is dreadful. We weren't told about the noise til we arrived from put of town with nowhere else to go. It was like sleeping in a rock concert. Cold showers....not in our room, dirty bathrooms. Couldn't wait to leave. No staff available at check out, no way we wanted to stay a second night. Called them 7 times, knocked on 2 doors, from 7am to cancel 2nd night. Sent an email, left a voice mail....no one replied. Finally got through at 11am after trying all morning, only to be told we wouldn't get a refund because we didn't tell them before 10am!!!! Pretty hard to do that when all avenues of communication are blocked. Spoke to one person who told me she was the cleaner and refused to give me the managers phone number. I asked for manager to call me....and they never did. Absolute freaking NIGHTMARE
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