Usuário convidado
13 de novembro de 2024
the room was dirty, have to ask housekeeping staff to clean the dustbin with unhygienic cutlery provided for room service. although i requested a room conveniently located for a senior citizen, i was given one at the end of the corridor with a housekeeping cart left outside. in the morning, we handed the keys to reception for cleaning, but upon our return, we were told we’d have to wait 30 minutes in another room, which was also dirty and had just been vacated by another guest. when we raised this issue with reception, they seemed unaware of the situation. upon requesting the complaint book, we were handed a register, which didn’t seem to be the official complaint book. this hotel doesn’t even meet one-star standards, and i saw multiple guests requesting room changes due to uncleanliness and broken facilities. not recommended at all—it’s a complete waste of money..
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