Usuário convidado
9 de abril de 2024
Our stay here started Thursday, April 4, 2024, and we check out tomorrow, Wednesday, April 10, 2024. We booked our stay as a package through Travelocity. One of the reasons we chose this hotel was for its very name, Radisson Beach Resort and its beautiful pool. However, we quickly discovered that there is no real beach as part of the hotel but a grassy area on hotel property that is separated from the water by a community walkway. No beach. Furthermore, Radisson did not have a notice on Travelocity that the swimming pool would be undergoing repairs during our entire time here. We really like to use pools as well as swim the ocean. At the time of this writing, our last full day, the pool is still not ready. I have sent an email to corporate Radisson registering my complaint regarding the pool and lack of notice by Radisson prior to booking, still no response. Front desk where efficient but not very hospitable and helpful. They seemed more focused on the visiting football teams and conference than on folks like ourselves. Maid service was another interesting experience. Not only where we missed on the one day we requested service, we received a knock on our door by maid service the following evening at around 9PM asking they could clean our room. What? 9PM???? We thanked the kind lady but since we had an early start the next day, we declined.
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