kennedy v
13 de agosto de 2023
This place was very disappointing. We arrived for our honeymoon and was so excited to stay here after seeing the pictures online but we’re very dissatisfied the whole time. When we checked in the room was very dirty - there were stains all over the walls, dirty coffee cups, marks all over the bathtub, and stains on the headboard. The whole room smelt awful and reaked of cigarettes. We immediately asked for another room but the hotel was full. Also we had a terrace but it over looked the parking lot and did not feel very safe. One of the ladys that worked there offered us free breakfast because of our dirty room but that did help because we still had to stay in a dirty room. The cleaning lady came back and changed the coffee mugs and sprayed a few spots on the wall but my husband had to do a lot of the cleaning himself to try and get the place livable. We tried to air out the smell by keeping the windows opened but it barely worked. We were trying to see if we could get a refund and book somewhere else but because we prepaid we wouldn’t be able to get all of our money back. Also, 2 out of the 3 days we were here, we were not given access to the private beach because it was full. The only reason we booked this hotel was for the beach so this was very disappointing. We were able to get spots by the pool but it was filled with screaming kids the whole time and also seemed very dirty. This place is rated a 3 star hotel but should be rated a 1 star hotel because of how dirty and run down it is. Graffiti on the pool chairs, elevator doesn’t work, etc. The pictures posted are from after the SECOND round of cleaning.
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