Villars Palace

I was very pleasantly surprised by the hotel in terms of both hard and soft product. The hotel and its surroundings are very well kept and everyone in the hotel is extremely helpful. The lobby, spa, pool and rooms are all very well thought of and beautifully decorated. Unlike the rest of the Europe they don’t seem to be short on staff and every request is handled quickly and with care. The only thing I would want to see in the future is some changes to their rooms. As many families with small children visit this hotel they absolutely need to put minibars in their rooms. No one wants to go the bar they have on every floor or call for room service for a glass of milk or some baby food in the middle of the night. Also our room did not have a physical door for the shower room, I do not know about you but I don’t like my little children running in and out as I am trying to have a shower. Also no locks on their toilet door which was a seperate area. These minor things however do not take anything away from the 5 stars this property deserves.

We dined at the 1913 restaurant in the Villars Palace for the Christmas night dinner. The service was excellent. The meals exceeded our expectations. The staff was very accommodating to our two year old who was having a tough day. If you are in Villars I highly recommend this restaurant.

We were so lucky to be at the Villars Palace these 3 days. The pool-gym-spa-bar were very nice after a day of hiking, but even more appreciated when the rain scratched our subsequent hiking plans. While it poured down, our family group could enjoy each other and the facilities in this big, beautiful, central hotel with its impeccable service. Their staff with their van even saved us from getting drenched after our dinner in a nearby restaurant. Special compliments for their wonderful buffet breakfast – so much choice and without waste. Plans to return are afoot.

Stunning view, outstanding service, elegant and stylish public spaces, extremely comfortable bedroom, and very good food -- just what you want from a five star hotel in the Alps! Bravo Jérôme de Meyer and Marco Dunand for the fantastic refurbishment and Jean-Yves Blatt for the excellent management.

My husband and I went to Villars Palace for a weekend getaway and we brought our cat with us. Everything was organized for our little kitty. The hotel is pet friendly and super kind animals. The staff is very helpful and nice. The amenities are great and the food is delicious - from the breakfast buffet to having breakfast in the room. From their Gault Milleu 1913 Restaurant to Peppino trattoria that was across the street and part of the Villars Alpine Resort - everything was perfect. I also loved the lnstant Glow treatment at KAEA Spa and the jaw-dropping view from the pool.

Our recent stay at Villars Palace, while punctuated by several positive aspects, unfortunately proved to be a bad experience marred by very serious issues. Positive Aspects: Friendly Staff: The majority of the staff, including Zoe at Concierge, Daniil who helped us with check-in, the receptionists, and the luggage assistance team, were kind and greeted us with smiles. Breathtaking Views: The views from the reception, the Bar, and the 1913 restaurant were truly breathtaking, contributing to a pleasant ambiance within the hotel. Modern Renovation: The hotel has undergone a commendable renovation, presenting a modern and updated feel in most areas. Spacious Junior Suite: Our Junior Suite was generously spacious, featuring two separate bathrooms for added convenience. Quality Amenities: The towels, bathrobes, and slippers provided were of high quality, contributing positively to our overall comfort. Excellent Spa Treatment: The spa treatment my wife received was excellent, showcasing a commendable aspect of the hotel's services. Good Breakfast: The breakfast was satisfying and at 5-star standards, providing a positive start to our days. Convenient Origins Bar: The Origins Bar, offering free soft drinks and a coffee machine, was conveniently located near our room, proving to be a practical amenity. Issues Encountered: Hygiene: We found several pieces of hair in our bed upon entering the room, an issue that should never be overlooked in a reputable hotel. Security Concerns: When we returned to the hotel on the second day, we found our door wide open, and the room card missing, posing a serious security risk to our belongings. Technical Issues: Both heaters in our room didn't work, leading to multiple calls to the reception and a prolonged visit from a technician. Miserable Christmas Eve Dinner: The Christmas Eve dinner lacked festive elements, including decoration, appropriate lighting, and suitable music. The buffet lacked essential options like beef, pork, and vegetables. Poor Food Quality at the Bar: Overpriced food with subpar quality at the Bar, exemplified by my wife's untouched Caesar's salad due to dry and overcooked chicken. Lack of Apology Gesture: Despite bringing these issues to the attention of the reception, we only received reassurances that future occurrences would be prevented. 2-hour Delay for Room Service: On our last day and after receiving the aforementioned reassurances, our room service order experienced a huge delay, taking exactly 2 hours to arrive. In conclusion, while we appreciate the positive aspects of our stay, the serious issues we encountered, coupled with the lack of acknowledgment from the hotel, overshadow everything. Spending almost 3,000 Euros for a 3-day stay, we expected a premium experience but were met with a very problematic stay. Any promises of a better experience in the future hold little value, as a trip to Switzerland is not so easy for us, and our next visit would likely involve exploring other intere