Usuário convidado
15 de setembro de 2023
The absolute worst nightmare ever. As a frequent solo traveler, I have never been put in a situation whereby although I booked with Al Filarmonico months ago, they refused to honour my booking with them, despite confirming this same booking when it was first made. Furthermore, it was only literally two nights prior to my scheduled arrival that I was told that I would not be allowed to stay at my initial booking. Rather, they allotted me a room in an unfamiliar building that was significantly further away from the city center location of Al Filarmonico, claiming that it was not their fault but rather a booking error of ***********, and that since they were now overbooked at Al Filarmonico, that they would not be able to honour my initial booking. As they claimed that it was not their fault, they refused to offer any additional compensation or aid, claiming that the alternative room was satisfactory compensation. If you're ever in the lovely town of Verona, do yourself a favour and do NOT book with Al Filarmonico unless you want to be shifted last minute to an unfamiliar location by dishonest service providers.
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