Usuário convidado
13 de agosto de 2024
Unfortunately we had a major challenge during our stay at Sandman, Vernon. We called ahead to book an accessible room for my father who has significant mobility challenges. We were assured that he was booked into an accessible room and that the hotel was fully wheelchair/walker accessible. Unfortunately, when we arrived, the hotel was not accessible and they do not have accessible rooms. My father was booked in a room on the 2nd floor with no elevators or accessible ramps. The staff did their best to fix the problem and moved him to a room on the first floor that did not require stairs, however the room itself was not accessible (no shower/toilet bars, accessible toilet seats, ramps etc.). We luckily found a medical supply place and installed for the visit a raised toilet seat, along with securing his walker so he could get up and down. The overall stay was okay, the staff was friendly, having Denny's attached was convenient, but we would never have stayed had it not been on the website and confirmed by reservations.
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