Hotéis The Luxury Collection em Venice

Hotel Principe is located strategically near the train station and grand canal. We spent 2 nights here recently and were upgraded to grand canal view room, thanks a lot! The room was clean, bed is comfortable and view is amazing. Room is also quiet once window is closed, even though facing the grand canal. Bathroom is big and clean, however there’s no sinkhole in the bathroom which ia very weird, and create problem when water splashed out when we are showering (which definitely will happen) so this need to be fixed. Breakfast selections and quality were alright, we like the freshly made pancake machine. Overall, this hotel is recommended if you’re planning to stay in Venice.

I was very worried before I arrived because of the mixed reviews, so I was pleasantly surprised when I arrived. Rooms are clean. The location was great as it's only a few minutes walk from the railway station, and it's right next to the canal. However, breakfast was interesting as we were surrounded by aggressive bees and birds which were ready to steal your food anytime. Staffs were helpful. Special thanks to the waitress who helped calm my daughter when she was stung by a bee.

This hotel is located just across the Grand Canal from the train station. You just need to get your luggage up and over the bridge. There are porters at the train station who will do this for you for a nice tip. Upon check-in, we were offered an upgrade to a corner canal view room that was fabulous! Very spacious room with several windows to watch the busy canal activity. Breakfast is fantastic including brewed to order Italian coffee service. The hotel has a cozy elevator and a bar with indoor/outdoor seating. Lovely place to stay!

an excellent hotel with excellent service. We had 5 rooms reserved at the hotel. We left the hotel to go to Ravenna via the trains. We left our Apple air pods in of one the rooms. The gentleman from the front desk (morning shift - sorry I don’t remember his name) on his own walked over the train station, tracked us down and surprised us to give us the air pods. I travel a lot and have never seen such exceptional service. Literally, because of his level of exceptional service from when we checked in to now, we decided to change our hotels (when we return from the cruise) to stay again at The Carlton because of his above and beyond attitude. Thank you for your hospitality and outstanding experience from the point of when we first checked in.

Disappointed by the level of service and outdated hotel. For that very pricy 4 stars hotel, I would have appreciated a higher level.. the staff was not particularly friendly neither helpful. The room was very dark with casi no natural light, not renovated like the booking picture. The bathtub was broken, they send someone that didn’t care of it and said it was indeed broken, reception didn’t propose anything in exchange. I ended up trying to fix myself for 1/2h. Bit sad.. also the Jacuzzi/public bath or gym are not accessible for free. You have to pay and book ahead.. you would imagine it’s included in the price. Positive side: very well located in the center, in the main luxury street, explain the price I guess? The rooftop is really the highlight with beautiful sunset, where we drunk our complementary bottle. The breakfast is really good, one of the best so far. Will not come back, not worthy.

We arrived via Water taxi directly from the airport to the Canel Grande's private jetty and drinks balcony. If you can afford the €130 25 minutes journey, and are new to the city like us, it's amazing introduction. We felt quite the film stars! Our welcome was incredible. We got to the hotel very early - 9ish and our room wasn't ready, only to be expected. So we dropped our bags off and headed off to explore and get lost in Venice for the first and not the last time over the next 4 days we were there. Thank heavens for Google maps! Coming back around midday our room was still not ready, which gave us the opportunity to drink Aperol Spritz - the drink of Venice on the Hotels balcony while watching the water traffic on the Grand Canal by. Mesmerising... When our room was ready our baggage already there, along with a bottle of prosecco on ice, and hand written note wishing us a happy 35th wedding anniversary. We chose a room without a view which not only saved money, but made us go out and enjoy the city. The hotel has plenty of seating outside and in to enjoy the view anyway. It's is in a cul-de-sac, that makes it feel very private, as few people go down it. The room are in the Italianate Baroque style. Very clean and comfortable. The staff are impeccable, friendly, informed and helpful. It felt like a happy place to work. Note: Due to the small seating area inside, the excellent breakfast needs to be booked. The number 1 canal bus, a 3 minute walk from the hotel that takes you directly to San Marco Square. We only once asked for restaurant recommendation (La Patatina). This was the best of the best of meals we had in Venice. But at wine starting at €32 a bottle, expect a bill of around €110 for 2. From The Hotel is a marvel, we loved every moment were there. Over 3 days we walked over 25 miles, of this grand and historic city, saw great works of art in several museums and churches but missed much more. So, will we go back? Definitely. And Canal Hotel is where we will stay!

This was a really lovely hotel. Rooms were extremely comfortable the staff attentive always happy smiling and ready to help. Breakfast was all you could wish for catering for everyone. It has a beautiful terrace right on the grand canal opposite the old customs house with a wonderful view over the water to Giudecca and St Giorgios. We would definatel stay here again, could not actually find fault with it. One tiny detail I would just check the bill when you leave as it appeared we had taken several items from the mini bar when we had not. The lovely receptionist immediately removed said items from our bill so no harm done a little blip obviously but I might not have noticed had my daughter who was looking over my shoulder had not mentioned it to me.

Nice modern hotel. Clean and trendy. Good breakfast. Location abit far from the train station. Need to get a porter if you are carrying a lot of luggaeges like us. 30 min walk to St. MARK square and 30 min walk to Realito Bridge. But walking is the fun part of visiting venice so no complaints .

We were quoted by the hostel website a €66 per night stay excluding the city tax but the final price was just worked out to favour the hotel. We had payed a €15 deposit prior to the stay and after checking reviews upon arrival we decided it was best to get a firm idea of the price right away. At this time I was quoted a price of €141 for 2 nights including the city tax (€4) and I decided to double check that this was taking into account the deposit. The manager (I think) got very short and explained he had already said this but I was just unable to decipher his grumbles and had asked for clarification. So I accepted that after adding the deposit it was going to be €76 euro instead of €66 but for 2 nights I was just going to accept this as we didn’t have much other choice and just wanted to enjoy Venice and if we decided to we [could discuss the bill at the end of the stay. Skip to check out time and we were told the the price was €141 and that he had to now add on the city tax of €4 (different to what he had said before of 141 including the tax) another small increase but we had a bus to catch so didn’t have much choice but to pay. So ending up paying €78 per night ex. tax which is okay if the hotel is of good quality, it was not. The manager was smoking at the reception desk but not a huge deal as we were staying across the street. Got into our building and it had a very unusual not that pleasant smell but we got used to it. Went to use our shared toilet (booked a shared toilet) and stepped on the open drain which was covered by a bath mat. The shower has really great pressure though so that’s a plus. The room had no air con as expected but somehow was hotter than outside. If you book a 1 star hotel you get a 1 star room and we weren’t surprised in that respect but we were supplied with an anti mosquito plug-in with enough tablets to last our stay. A very out dated room but again a 1 star hotel so we weren’t surprised. Not made to feel welcome by the man behind the desk (maybe manager) but he was in a very good mood when receiving payment. The experience start to finish made us feel that the hotel was run without a care for the quality and just a transaction (maybe a bit of a con with the price bumps).