Jean
27 de outubro de 2023
The experience started well. We were met off the water taxi and checked in. The reception was lovely and warm and as it was raining really hard, the warm drinks were a welcome comfort.
Breakfast was great and the staff team served us well.
The let down, was the room, it wasn't what I booked and as I look at the photo opposite this review it wasn't the room we had. The room, was small and dark. there were 4 of us and it was so small with hardly any room to place anything. Can't say the cleanliness was the best, the bidet had obviously not been cleaned. The complimentary bottles of water were dusty and for a family of 4, 2 aren't enough. We also only had 2 cups in the room, again, for a family of just didn't work.
I could have complained, but this was my partners 50th birthday and she didn't want the hassle.
I'm sure there are some lovely rooms here and peoples comments probably do part of the hotel justice, but enquiry if you are in the main building or annex, if annex, I'd reconsider and if a family of 4, I'd question the room.
The attention to detail in the main building. doesn't carry across to the annex.
This really was a disappoin**ent to the trip, we enjoyed Venice, just not great having to sleep in what should have been more comfortable hotel
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