Usuário convidado
31 de janeiro de 2023
We arrived on a Sunday. The ‘check-in’ was no more than an email, there was nobody to welcome us and show us our room. What was worse, after a five hour drive, the restaurant was closed, and - although several staff was present in the restaurant, and open bottles could be seen standing in the bar area, it was not even possible to buy a glass of wine. When asked we were told they were ‘not authorised’ to offer anything, as ‘the restaurant is closed’. Is that hospitality? If this basic service is not available, than a remote hotel like this one should simply not take bookings. The room itself was extremely basic, not even properly cleaned. The only positive was the presence of a nice B&O tv set, that took a bit of fiddling to get up and running. We stayed two nights, and used the instant coffee in the first morning, but nobody checked the room after the first night, so no fresh supplies had been delivered. Breakfast was served by a friendly lady, but without any indication of what she was going to serve, so a large part of what was served remained unused. The quality was reasonable, but the experience spoiled by constant buzzing of flies around the food on the table. Based on good reviews be tried dinner on the second evening. A disaster. Just 2 young and inexperienced serving staff were struggling to serve 30 guests. The starter was terribly salty, so we sent back half of it and explained why. The main course was simply inedible for the same reason. Clueless. The place feels like it is run by un-trained, un-supervised students, with no idea what it takes to work in hospitality. Finally, don’t book via *******, as they don’t include breakfast, which is silly for such a remote place. High price, poor quality and minimal service.
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