Spa Hotel Rich

Room its clean reception staff frendly Pools a bit dirty people was swimming with dress Restorant verry poor service we had to wait for a drinks at the bar because there was no one suddenly waitress named Misho came to get our order he was soo rude our thought was he didn’t like his job after waiting for 20 min for our drinks we need it to go in our room we asked if we can take our drinks wich was full to our room then the bar man goes like nooo you cant you got to drink them here i was like we need to go because we had an online meeting And he said that we got to bring the glases down by ourselves exuseee meee im working whole year to go on holiday do you think you can make me serve your empty glases back…. To the bar verry disappointed from bar and resturant staff

Very friendly helpful staff. Wonderful facilities; pools (indoor and outdoor), Jacuzzis, massage.. everything you could want. Expansive breakfast. Big comfortable room and bed. Very clean. I can't fault it, and will certainly return.

We would like to express our biggest gratitude to the owners of Spa Hotel Rich and all the staff members. Our wedding was on the 9th of July 2022 in Spa Hotel Rich. From when we arrived the attitude and the care was 10 stars. The staff and especially Radko were amazing. Everybody went above and beyond to make our stay and our special day unforgettable. The weather forecast was showing light showers on our wedding day and we were supposed to have our ceremony and the party in the garden. The owners of the hotel managed to find bespoke steel frames for the garden and got them installed the day before our wedding, so we can have the celebration we wanted. The frames were cut and constructed on the spot so the decorator Neda could work her magic. Unfortunately on our wedding day, it rained so bad that the owners gathered all the staff and transferred the whole wedding inside Tavern Omar with the help of our guests for 40min. Our waiter Misho provided an exceptional service. The head waiter had a very good knowledge of wines and our British guests enjoyed pretty much the wines he recommended. Our day was amazing thanks to all of you! A Big Thank You!

Everything was great - the team is very helpful and polite, the food is varied and delicious, the SPA area is wonderful, the rooms are clean and with a lovely view. I would definitely come back and recommend it!

The hotel looks like it used to be nice but has fallen into disrepair. It’s also dirty and none of the staff speak English. It was $140 for a night which is about as expensive as it gets in Eastern Europe but this felt like a hotel that should be in the $20 to 30 range. Avoid unless it’s that cheap or you have no other choices.

Friendly and helpful staff. Everything you need for a short(or long) brake is there

Very good service! The hotel is located in a great place, close to the center! The staff is great, always around you to help you if necessary! The hotel has all the extras and is great. The food it's awesome and so delicious! Thank you for the wonderful stay in the fresh air!