Usuário convidado
23 de janeiro de 2024
I stayed here for 4 nights in two rooms with family. We arrived late in the night and hotel is inside a lane not accessible to cars. They dragged our luggage on the dirty street, they didn't have a luggage trolley too. Front Office staff are not very friendly and not flexible. Very rigid with rules etc. Restaurant staff are very nice, they are the only reason we decided to continue our stay for 4 nights in this hotel. Rooms are ok, don't give a good feel but ***ageable. Room heaters are provided, which was good due to the cold winter waether. Hot water boiler is central and we need to inform them 15 minutes in advance to get hot water in the rooms. The front office staff are too rigid. On the day of check out, I was down with stomach bug and requested late check-out till 3pm for at least one room as my flight was delayed by 4 hrs, but they didn't agree indicating the next guest is arriving in few minutes. We came out at after 12 noon and stayed in the lobby. But the guests for both our rooms arrived at 4pm when we were boarding our cab to the airport. They could have accommodated our late checkout request but they didn't intend to. They seemed like not interested in retaining guests for further visits. As varanasi is busy and get several tourists. They don't seem to be keen on being guest friendly. This should be the last option if no other rooms are available.
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