Hotel Andes de Urubamba

Good location. Breakfast area had beautiful panoramic views. Staff very friendly and accommodating.

This is my second time staying at Hotel Andes de Urubamba and both times the experience has been excellent. The rooms are clean, quiet and comfortable and the staff is exceptionally friendly, helpful and kind. The full breakfast is served in a bright, beautifully appointed room with a view of the mountains. Having laundry on site is a plus. The hotel is located in the center of town only two blocks from the beautiful plaza. Many thanks to Marzia and Adrianna for all they did to make our stay a wonderful one!

Great location (just one block from main square) clean and modern room, friendly service and a good breakfast included… all for a great price. You couldn’t ask for much more. Very satisfied with my stay

We stayed here several days and enjoyed it. I think we were the only guests in the hotel for the 3 nights we were there. I suspect they fill up when a tour group arrives and we were independent travelers. We had breakfast every morning in a nice room with a great view. The service was great and we even had our laundry done by the hotel while we were there and it was very convenient and inexpensive. The two issues from our visit that kept us from leaving a 5-star review. 1.) We arived late in the morning from Ollantaytambo and we asked if they could keep our luggage until the 2:00 check-in time while we walked around the town. They told us it would be 60 Soles to hold the luggage until check-in, even though the hotel was essentially empty. We expressed our dissatisfaction with this charge since we had alreay reserved for 3 nights. After some back and forth they agreed to waive the 60 Soles charge and instead took us to our room which was obviously available. 2.) Just before checking out I gave the clerk a $20 (80 Soles) tip at the end. She had been very attentive and had waited on us at breakfasts and we thought the service was great. We asked her to call a Taxi for us to go to Cusco. She said that the Taxi would be 200 Soles and asked me to pay her in advance. I thought that was strange since I would prefer to pay a driver myself. I asked what amount of the 200 Soles would be taken by the hotel as a commision. She said the hotel would take “solo veinte Soles” (only 20 Soles, or about $5) When the Taxi arrived she wanted me to stay in the Taxi and take the Taxi driver inside to pay him. I insisted on going inside with them to be sure he was paid the 180 Soles. The normal Taxi fare was less than 100 Soles. She became nervous and mumbled something to the other employee at the desk about what to do. At that point she gave him the 200 Soles to avoid any conflict. The normal fare to Cusco is 100 Soles or less. Of course it was much more convenient to have the Taxi pick us up at the Hotel, but I could tell they were trying to make some extra money by calling the taxi. It felt wrong. All I wanted was honesty and this was within 10 minutes of giving her an 80 Soles tip. Live and learn. Now I will have to use a Taxi service myself to avoid this type of unpleasant experience. I try to be generous and appreciate good service. All I want is honesty and transparency and this experience disappointed me. This is a really nice hotel in a great location, and Urubamba is a really cool town. The hotel is clean and was overall very enjoyable. I just wish these two experiences had not left an unpleasant impression.

Welcoming staff. Nice breakfast with a view. Everything looks brand new and clean. There’s even an elevator. I would recommend it to anyone.

Graet location,near by city center & market.large & comftrubel room.regular breakfast with fruit & egg,all our reqest for chese & fruits was answer quickly.the front desk was very helpful (it's better to upgrade the english ).warm recomenned

Great hotel very close to the church and city center convenient to many good restaurants. They offer laundry service for a minimal free and can arrange transportation for you in needed also. I would start here again if in Urubamba in the future.

They double charged me using a credit card, and I am still working on getting that fixed with my bank. It's a real pain. They also called for my Taxi to Cusco and then tried to charge me double the cost of the Taxi. Be alert - this hotel is nice and in a great area, but they are not honest and transparent. Watch your wallet.