Disney Ambassador® Hotel

Stayed for a night with the family, the rooms are spacious and very nicely done. Great ambiance. Offers multiple restaurants and nice food options. And great shopping options as well. It’s very well connected to both Disney Sea and Disneyland.

The rooms were nicely appointed, we stayed in the Donald Duck room and the theming was subtle and not over the top. After staying in other hotels in Japan for a couple of weeks, it was great to go into this room which was quite large and spacious. Guest Services were great and able to assist us with all our needs (park tickets, luggage and transportation). Great location just at the end of Ikspiari, so close to shops and restaurants and within walking distance of both parks if you are keen, but the bus transfers are available anyway. Definitely recommend and would stay again.

Loved this hotel. It’s not as well located as the two other Disney luxury hotels however it’s a really beautiful hotel to stay in. It has a retro feel and the rooms are very classy – slightly smaller than the other two luxury hotels but also this hotel is a bit cheaper. Offers Happy Entry

We stayed in Donald Duck Room which was fantastic because Donald Duck patterns were everywhere in the Room e.g. the beds, wallpaper, lampshade. The room was big for two guests and the amenities were great as well e.g. cosmetics bags, plastic mugs that could bring back home as souvenirs. As hotel guests, we could also enter the Park 15mins earlier on the next day, which was really a privilege considering how full the Park could be. I wish I have stayed more nights to fully enjoy the hotel.

This is not actually owned by Disney. The license is sold to a company in Japan, so you should expect that the service does not match a Disney resort. The front desk was very unhelpful and was not knowledgeable about all of the services or the hotel itself. It wasn’t until escalation that the manager could help with a timing issue and it turns out there wasn’t really an issue and he was just misinformed. The default answer for staff here is “nothing we can do”

We stayed here for my son's birthday. I booked in the Stitch room as Stitch is his absolute favourite Disney character. What an amazing spacious room, the detail was amazing and my son was in heaven. The hotel itself is gorgeous and very elegant, there is a mini combini inside along with a souvenir shop also inside. The hotel is also attached to Iskpari so plenty of options for shopping and or eating. We had also booked breakfast at Chef Mickey in the morning what a fun experience apart from lots of food eaten having Mickey come to your table and get photos with you is definitely an experience. Would recommend here.

We had an earlier stay at Tokyo Disneyland Hotel and came over to Ambassador Hotel for a one night stay. The room is clean and Mickey/Donald Duck themed. It’s quite cozy and fits a family of 4 comfortably, I’d like to highlight to the management that staff needs to be better trained at service delivery. We stay at Disney properties often and the service rendered by your staff at Guest Services counter on 21 Dec 2023 at around 8pm came across insincere and nonchalant. I understand that it’s a long day as it is for us Disney park goers, but her dismissal attitude telling us to check back in the morning on luggage transportation (which is so common in Japan) to our next hotel at Shinjuku wasn’t helpful. Everything she said was check tomorrow on ‘house transportation’. It wasn’t about language barrier but trying to dismiss us as soon as possible (or at least that was the impression given). There is certainly room for improvement. Much can be learnt from your sister property.

We loved our stay here! The check in went smoothly and all of the Cast Members encountered were polite, helpful and friendly. The gentleman who helped us with the taxi to Haneda airport in the Ambassador Lounge really went above and beyond what we expected. We stayed in the Fantasia suite and we were surprised as to how big the suite was. The bed was large and very comfy, the kind that you didn’t want to get out of. Really good pressure in the shower and the bath was huge! We also had a view of Cinderellas Castle and Big Thunder Mountain with Tokyo in the background from our room. There was also a small balcony from the bedroom which was nice to stand and look out to Disneyland and Tokyo. We really enjoyed coming back from the park half way through the day to visit the Ambassador Lounge. The drinks and snacks there were included, so was a nice little rest to go back to the park refreshed. Breakfast was served in the Hyperion Lounge and it had a nice choice of food, a lot healthier options in comparison to the breakfast buffets in Europe and the UK. We used the Magic 15 for both DisneySea and Disneyland, it was really good as we managed to get to the Premier Passes for the most popular rides and shows, as well as queue for the rides we couldn’t get them for. Buses to and from the parks were frequent, so you never needed to wait too long to get to the park or hotel. We also used the monorail a couple of times. We really enjoyed our stay here and would happily return here!

PROS: 1. Located between Disneyland (1.2 km) and Disneysea (1.8 km), and connected to the Ikspiari shopping center, which offers a variety of cheaper dining and shopping options. 2. Has shuttle buses both to Disneyland and Disneysea, as well as to the airport with stops located just in front of the hotel entrance. 3. Rooms are clean and spacious (could easily fit a family of four) with a lot of amenities. 4. Guaranteed park entry to hotel guests, and happy 15 entry which allows you to enter the parks 15 minutes before its opening time. This is particularly useful in lining up for popular rides and booking premier access tickets ahead of the majority of guests. 5. Staff were polite and professional. CON: 1. Wifi was a bit slow (max of 20 mbps) and with fluctuating connectivity.