Usuário convidado
30 de maio de 2024
Great hotel, views are amazing. I love their rooms - it's not a stuffy old hotel. The sheets are clean. The reception staff is amazing. the big problem is the restaurant staff - They have extremely poor customer service skills, they lack so much energy , they have a horrible attitude and know nothing about customer satisfaction - you can tell they are forced to be there, but as a customer - I am not supposed to be part of that mess. The food is disgusting - no matter you order , you will never reach a level of satisfaction. It's either raw, or no flavour, or no seasoning or the ingredients are not fresh, its a MESS!!!!!!!!! The hotel has a lovely pool area which is under-utilized because the staff doesn't even bother to encourage people to go sit outside and enjoy the views - which is a huge selling point for the hotel And it is 2024 , why are we still checking out at 10am? Make it make sense.
Traduzir